Locked out of original tenant admin

Question

So several years ago I setup this test tenant and its sat unused for a bit, but we now have use for it once again. I have 2 global admin accounts, one I can access, and the other which has an Identity of 'MicrosoftAccount' that I used to setup the tenant. An example of what the username is something_outlook.com#EXT#@somethingoutlook.onmicrosoft.com I cannot reset the password using my other Global admin account and self service password reset is not enabled, I also can't do forgot my password. I do have access to the @live.com account that is associated with the user. Any suggestions?

Answer 1

@Patrick Williams Thank you for reaching out to us, As I understand you are trying to reset the password of an Global admin account (which is a Microsoft account example live.com or hotmail.com), when you click on the reset password option on the portal, its not letting you to change it.

This is by design, even as a Global admin account we cannot reset the password of a guest account (who is a global admin in your directory), same has been documented here - https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/users-reset-password-azure-portal

Reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

Let me know if you have any further questions, feel free to post back.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.