Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,771 questions
Locked out of original tenant admin
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Patrick Williams
0
Reputation points
So several years ago I setup this test tenant and its sat unused for a bit, but we now have use for it once again. I have 2 global admin accounts, one I can access, and the other which has an Identity of 'MicrosoftAccount' that I used to setup the tenant. An example of what the username is something_outlook.com#EXT#@somethingoutlook.onmicrosoft.com I cannot reset the password using my other Global admin account and self service password reset is not enabled, I also can't do forgot my password. I do have access to the @live.com account that is associated with the user. Any suggestions?
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JamesTran-MSFT 36,466 Reputation points Microsoft Employee2023-07-18T18:16:31.2666667+00:00 I wanted to check in and see if you had any other questions or if you were able to resolve this issue?
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
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