How to I connect Phone link with mobile device when verification code is a combination of letters and numbers and mobile device key pad only accepts numbers. impossible to enter

Roger Clarke 60

To link my PC to my mobile device a verification code is offered on my PC to be entered into my mobile device. My mobile device key pad can only enter numbers and not letters, but the verification codes is a collection of both letters and numbers. Can you suggest an alternative way to link my PC to my mobile device.

Jeff Grammer 25 Reputation points

2023-08-31T02:11:16.4966667+00:00

my code contains letters but the displayed keyboard on my phone only has numbers
LAM, K T Kent [Alumni] 35 Reputation points

2023-09-24T05:35:31.91+00:00

I am also suffering from the same problem.

Why didn't have the answer from MS ?
B Yukno 0 Reputation points

2024-02-24T10:03:42.2466667+00:00

So did anyone find an actual fix?

Accepted answer

Wesley Li-MSFT 4,386 Reputation points Microsoft Vendor

2023-08-17T05:53:03.96+00:00

Hello

Yes, there is an alternative way to link your PC to your mobile device without using a verification code. If you are using Microsoft Phone Link, you can pair your device manually by selecting the Pair manually button on your PC instead of scanning the QR code. On your Android device, you’ll be prompted to enter the code displayed on your PC.
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1 person found this answer helpful.
Roger Clarke 60 Reputation points

2023-08-17T06:38:18.1866667+00:00

Many thanks Wesley. I have now been able to connect my phone to my PC but Windows Phone Link still cannot connect with my phone.

Rocky 10 Reputation points

2023-09-02T14:54:06+00:00

The code has letters, but the app on the phone thinks it is a 9 digit code and so tells the keyboard to only show numbers. There is no way to change the keyboard to show letters, so I can't enter the code. Help!

LAM, K T Kent [Alumni] 35 Reputation points

2023-09-24T05:39:56.37+00:00

Just the opposite, the problem could be fixed if it allowed scanning of the QR code. Now, asks you to enter the verification code but the mobile phone only shows the numeric keypad.

miho6epicGuy 0 Reputation points

2024-02-13T14:35:49.7533333+00:00

There isn't a pair manually button, i wonder why not but i was able to skip the code...

Actually not really - but i was able to move on from there.

B Yukno 0 Reputation points

2024-02-24T10:02:08.52+00:00

Thuis is the issue that we have, the code requires a combination of letters and numbers. We are incapable to enter the letters into our phone, as the app won't allow me to open the full keyboard (numericalonly), or even paste letters for that matter.
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1 additional answer

LAM, K T Kent [Alumni] 35 Reputation points

2023-09-24T06:13:07.35+00:00

I have the same problem today.

It is just be solved

From Your PC, type

www.aka.ms/linkphoneqr

instead of the

www.aka.ms/linkphone

Now you have the full keyboard to key in the verification code.
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6 people found this answer helpful.
Chase Gibbon 5 Reputation points

2023-10-16T16:40:30.7666667+00:00

This was the gold for me.

Edward Glines 5 Reputation points

2023-10-20T18:21:45.34+00:00

What a pain! I swear I tried this 5 times before it finally worked. Thank you

dougej 5 Reputation points

2024-01-22T15:36:37.49+00:00

This is the only way to do it on my system. Thanks.

SouD_ 0 Reputation points

2024-05-12T15:22:10.16+00:00

Thank you so much.... I had no code to enter!
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How to I connect Phone link with mobile device when verification code is a combination of letters and numbers and mobile device key pad only accepts numbers. impossible to enter

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