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Windows 10 2004 blank black screen with mouse after login.

Matt Wolfe 11 Reputation points
2020-10-26T13:55:23.76+00:00

Hello,

I have some computers that updated to 2004 and now one that updated 20H2 that are experiencing a black screen with mouse after login. I can't bring up task manager with CTRL-ALT-DEL. if there computer is onsite and connected to the domain network it logs in fine. I disconnect it from the network it will not login. We are currently doing a network login to connect to the company VPN then login to the computer so the domain is available. I do not see this behavior on update 1909 or below.

Any help trouble shooting this would be helpful.

Thanks

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. LSW Admin 1 Reputation point
    2020-12-03T23:50:40.663+00:00

    Hi All

    I just figured this out. The problem was with our Folder Redirection Policies. When that was disabled and we ran gpupdate, it began working normally.

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  2. Miguel Sagues 1 Reputation point
    2021-03-18T11:39:50.807+00:00

    Hi All

    Same EXACT issue. Moved users to OU without GPO's and still same problem. The only GPO in others OU's is Folder Redirection. Any help would be apreciated.

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  3. Kyle BM 1 Reputation point
    2021-03-24T15:25:02.95+00:00

    We're also having the same issue, has anyone come to a resolution?

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  4. Reza-Ameri 16,836 Reputation points
    2021-04-26T14:39:54.917+00:00
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  5. Michael Lu 1 Reputation point
    2022-04-18T11:59:54.927+00:00

    I have the same issue after upgrade the client workstations to Windows 10. But the problems seems go away after I removed Folder Re-Direction Group from the Member list.

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