Win11 23H2 Preview version upgrade failures

Benninghouse, John D - DOT 20 Reputation points
2023-10-23T14:50:51.3233333+00:00

We are trying to upgrade various Lenovo devices in our enterprise to Windows 11 23H2 preview build 10.0.22631.2361. It has worked on a couple models (a T14 Gen 2 laptop & a T14 Gen 3 laptop) but most failed in the exact same way - with Windows Setup at 14%, according to the smsts.log. It reads:

Windows upgrade progress: 14%

Process completed with exit code: 3221225477

ExecuteWithTimeout returned Windows Setup process hexadecimal exit code 0xC0000005

The setupact.log finishes with 11 instances of this error:

CONX Appraiser: ERROR,ShimExceptionHandler,225,Shim Exception 0xc0000005 in module ""_ line 0_ at address 7ff9bfe88eba. flags:0. !exr 0X00000039F2A7ED30 !cxr 0X00000039F2A7E840

We are testing on freshly imaged devices with updated drivers & BIOS that are a mix of laptops and desktops at Windows 10 21H2. We have encountered no issues upgrading these same devices to Win11 22H2.

Anyone else encountered such a problem?

Skip

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,234 questions
Microsoft Configuration Manager Application
Microsoft Configuration Manager Application
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Application: A computer program designed to carry out a specific task other than one relating to the operation of the computer itself, typically to be used by end users.
459 questions

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Benninghouse, John D - DOT 20 Reputation points
    2023-10-23T20:44:50.1333333+00:00

    On one model, we got it to install after updated Thunderbolt firmware.

    Skip

    0 comments
  2. Simon Ren-MSFT 30,496 Reputation points Microsoft Vendor
    2023-10-24T02:11:41.5033333+00:00

    Hi @Benninghouse, John D - DOT ,

    Thank you for posting in Microsoft Q&A forum.

    Does updating Thunderbolt firmware work on other models?

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. Jere Lober 0 Reputation points
    2023-11-04T12:51:23.48+00:00

    We are encountering the exact same symptoms on several of our laptops as well as our test VMs when running the 23H2 upgrade from either Windows 10 21H2 or Windows 10 22H2. Stops at 14% and smsts.log has the following:

    Process completed with exit code 3221225477

    ExecuteWithTimeout returned Windows Setup process hexadecimal exit code 0xC0000005 (decimal 3221225477)

    There are 22 identical lines at the end of the setuperr.log of the following:

    CONX Appraiser: ERROR,ShimExceptionHandler,225,Shim Exception 0xc0000005 in module ""_ line 0_ at address 7ffe4f8d8eba. flags:0. !exr 0X0000007DD36FE670 !cxr 0X0000007DD36FE180

    Obviously can't upgrade the thunderbolt controller on the VMs and the tsprogressui.exe is still running so we have the installation progress from the Task Sequence pop-up that continues to run until a restart or you kill the process. The symptoms/errors appear to be the same whether we use a deployed Feature Update or Upgrade Operating System TS.

    Any other suggestions to resolve the problem?

  4. Laitala, Josh 0 Reputation points
    2024-01-10T00:58:48.04+00:00

    Having the same issue

  5. Pol Lex 0 Reputation points
    2024-04-26T13:26:35.2366667+00:00

    Having same - ASUS

    0 comments