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Hello,
We have a Windows domain with about 3000 endpoints, all running Windows 10 version 1909. One week ago users started to report that they cannot print to any device shared from any print server. They also cannot install any new printers from any print server regardless of the printer manufacturer or model. If a tech logs into the computer under a different profile, they also cannot install any printers from any print server. However, if we assign the affected end user to a new computer they can install printers just fine. The problem does not follow the user. Oddly this doesn't seem to affect everyone at the same time. We are getting 2-10 callers per day.
Most users are working just fine with no issues. They can install and use printers from both print servers. We have two, one running Server 2016 and another running Server 2019. The issue seems to be isolated to these workstations. The issue appeared exactly 7 days ago, but no updates, security patches or new software were installed immediately prior to the start of the problem. I have reviewed change logs and no changes were made to the network or domain either.
So far the only solution we have found is to reinstall the operating system. There are no log files for these events on either the client or the print server. We tried removing the computer form the domain and rejoining and removing all printers and drivers. Wireshark doesn't show any issues with communication to the print server. We can clearly see the client send an OpenPrinterEx request, it gets the expected response from the server, and then the client inexplicably sends a ClosePrinter Request. The client and the server repeat this several times before it fails.
The errors we receive pop-up almost instantaneously.
When browsing to the print server by using the UNC path \PrintServer, then right-click-> Connect on the desired printer we get the error: Windows couldn't connect to the printer. Check the printer name and try again. If this is a network printer, make sure the printer is turned on, and that the printer address is correct.
When attempting to install by opening Printers and scanners and selecting "Add a printer or scanner", we get the error: We can't install this printer right now. Try again later or contact your network administrator for help. The Error #14 doesn't seem to be valid error that I can find?
We are baffled and would appreciate any assistance.
Thank you
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Nothing is working for me though. Network Printer is visible to Add Printer. But it just would not connect to it. All sharing options are as it is.
System Update history informs both KB5005565 and KB5006670 have been successfully installed. But I can't see them anywhere when I go to Uninstall panel.
Hope anyone can help please.
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Hello,
I have, like many below, just spent three days uninstalling and reinstalling my printers trying to fixing this issue. For three days I have received other peoples email just so that they can print their attachments etc. I finally found this email trail stating that KB5006670 causes the issue. I have uninstalled this from my machine and 'hey-presto' my printers work! But the story does not end there - I have automatic updates on to keep my machine up-to-date and secure (also to keep IT happy) and last night my machine and others rebooted with an automatic update and the patch is back and we can no longer print! So... I have just started the uninstalling on our machines and get a cup of coffee.
Please - can someone at Microsoft please, please fix this?
Regards
Andy
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Same for me , Still not working
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Please install windows update KB5007253. It will resolve all issues.
I had a similar problem. struggled for 2 months. Today after installing the above update from the offline installer / Microsoft update catalog, my issue is resolved.
Visit https://www.catalog.update.microsoft.com/Search.aspx?q=KB5007253 and download update suitable to your system.
Best regards
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HI,
The Best Resolution is change the Hostname of System and try it the problem will get resolved. If issue is still there just change the Workgroup name from WORKGROUP to W and proceed .
Above steps will resolve your Issue's.
We finally figured this out. There was an update (KB4052623) that fixed the inability to add printers. Impacted machines must have missed previous version updates, for whatever reason and were failing with the below error on the MpPrintFlt.dll in System32. Updating Defender to the latest platform version (4.18.2010.7) solved the issue.
This is the last method I've tried after all the uninstalling and installing of Specific patch,cumulative,security or whatsoever update is needed to make this printer sharing on network to be connected to the server host where the printer is installed and been shared. But its sad to say that I still dealing with it until now since last October first week. I'm hoping to have answers here, been doing this to a mere 40 units or so.
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How come it is related to windows defender? I have the same problem in my environment but only with laser printer and that too with random machines.
Please install windows update KB5007253. It will resolve all issues.
I had a similar problem. struggled for 2 months. Today after installing the above update from the offline installer / Microsoft update catalog, my issue is resolved.
Visit https://www.catalog.update.microsoft.com/Search.aspx?q=KB5007253 and download update suitable to your system.
Best regards
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 1%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
I have tried to install the KB5007253 to fix printer networking issues, but I get an error That Windows Standalone installer- This update is not applicable to this computer. I am trying to install the one that coordinates with my Windows version 21H2 x64.
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I just upgraded several old pc's on our network to new pcs. Fresh installs of Windows 10. Completely up to date. Today i tried to add shared printer we use for UPS labels, no joy. Cannot connect. Like BruceGrell-5442, i tried to install update KB5007253 for my 21H1 x64 systems and got the same message, "This update is not applicable to this computer." So frustrating. Microsoft please fix this.