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Troubleshooting Microsoft 365 activation issue after update

Philippe Delsart 0 Reputation points
2023-12-18T14:16:09.9866667+00:00

I am having trouble with activating Microsoft 365 after an upgrade. Every time I launch Office 365, it prompts me to activate. I am using MacOS Sonoma 14.1.2 and Office for MAC 16.80. Even after restarting my Mac, I still encounter the same issue. Can someone help me troubleshoot this problem?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Jiajing Hua-MFST 6,265 Reputation points Microsoft Vendor
    2023-12-19T01:49:01.1666667+00:00

    Hi @Philippe Delsart

    Every time I launch Office 365, it prompts me to activate.

    Is there any other error message after you sign your licensed account in Office for Mac? If so, please take a screenshot and share it with us.

    • I suggest you sign out your account from Office for Mac, close and quit all Office apps.
    • Go to Spotlight > Keychain Access, search for Office, right click to delete.
    • Then restarting Office, sign your licensed account back to your Office apps.

    If the steps above do not work, I suggest you download the license removal tool and use it to activate Office.

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