Correlation Id: 6e514e16-8c89-4a21-ae2f-6935283782e1 Timestamp: 2024-01-04T04:33:02.000Z DPTI: 6ac935e87c31220a8e9acc6e32deb6a44829957d97b033494cda98e445d69932 Error Tag: 657rx Error Code: 2148073494

Question

I have a student account and am unable to use word this is the code they gave me

Correlation Id: 6e514e16-8c89-4a21-ae2f-6935283782e1

Timestamp: 2024-01-04T04:33:02.000Z

DPTI: 6ac935e87c31220a8e9acc6e32deb6a44829957d97b033494cda98e445d69932

Error Tag: 657rx

Error Code: 2148073494

Answer 1

Hi @Jade Bomar-Mitchell

Are you using Word desktop client?

If so, is Office in activation state?

I suggest you close all Microsoft applications (Such as Office, Teams, OneDrive etc).

• Download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions. This action is used to remove previous licenses and cached account information, for more, please refer to 'Method: Use scripts to automate the cleanup process'.
• Relaunch Word and sign in your school account.

If the step does not work, please try followings.

• Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)
• Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.
• Relaunch OneDrive and sign in. If the issue persists, close OneDrive, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO. 
• Relaunch Word and sign in again to have a check.

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