How to remove an old account from authenticator app

Question

How do I remove an old account from my authenticator app?

Answer 1

I have found a workaround to remove an old accounts from your Microsoft Authenticator app on an Android.

If you have an android mobile, follow the instructions below:

• Open your mobiles' Settings, then tap on Users & accounts or Accounts and backup (depends on the android version).
• Scroll down and look for Microsoft old account(s) you want to remove or Work account and tap on it.
• Once you found the required account, tap on it and select More or tap on 2 dots : (depends on the android version) in the upper right corner of your screen.
• Select Remove account. You may need to repeat it twice or thrice.
• Once account has removed, close the Microsoft Authenticator app if already opened.
• Now tap and hold on Microsoft Authenticator app, and select App info.
• Select Storage usage > Under Cache, tap on Clear cache.
• Open Microsoft Authenticator app, and old account(s) should not appear now.

Answer 2

Oleksandr's instructions do not work if the account is no longer valid but still registered in the Microsoft Authenticator app. It requires the user to sign into the old invalid account which makes no sense because the account is no longer valid and you're stuck with the account unable to remove it. Microsoft dropped the ball with that one and they need to fix it.

Answer 3

Hello, please use following steps to remove account:

1. Open the app: Find the Microsoft Authenticator app on your phone. It has a blue icon with a white checkmark inside a circle. Tap on it to open.
2. Look for your accounts: When the app opens, you'll see a list of your accounts that you've added for extra security.
3. Pick the account you want to remove: Scroll through the list until you find the account you want to remove. Tap on it to select it.
4. Find the settings: After tapping on the account, you'll see some options related to it. Look for "Gear" icon on top right corner.
5. Remove the account: Once you're in the settings, you should see an option to remove the account. Tap on it.
6. Confirm removal: The app might ask you to confirm that you want to remove the account. Just follow the instructions on the screen to confirm.
7. Check it's gone: After confirming, go back to the account list. Make sure the account you removed isn't there anymore.