Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,496 questions
Difficulty using Microsoft Authenticator for the first time
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 76%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI8%3C/text%3E%3C/svg%3E)
IniobongNkanga-8038
246
Reputation points
Hello,
Please i need your help on this issue.
We have a user having difficulty signing in to her Microsoft account.
But when she tries to sign in it requires that she used her Microsoft authenticator to scan code. After she did that, it says her account does not exist.