How to fix Office 2021 Update error 44

Francois Moisan 0 Reputation points
2024-04-11T23:14:05.5866667+00:00

Our org is using a genuine copy of MS Office 2021 obtained by the Government of Canada which we have the installer & serializer packages. We are using this version on Government purchased MacBooks. We can only sign in with personal accounts since we can't use our corporate accounts on this stand-alone version.

After running the serializer package; it still shows to update the licence and when we try to do the update we get an error 44.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. S.Sengupta 15,521 Reputation points MVP
    2024-04-11T23:45:53.37+00:00
    • Some users have reported that version 16.81 of the Microsoft Office for Mac auto-update caused licensing issues for standalone versions of Office 2021.

    So, check the current version.

    To fix licensing issues, you can try these steps: Restart your Mac, sign in with the correct account, update your Office apps, check your subscription status, and Troubleshoot activation.

    • If required uninstall and reinstall office.
    1 person found this answer helpful.
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  2. Jiajing Hua-MFST 5,305 Reputation points Microsoft Vendor
    2024-04-12T06:50:36.3533333+00:00

    Hi @Francois Moisan

    Has Office for Mac been successfully activated so far?

    Do you install Office LTSC for Mac 2021? (You may go to Word and choose About Word to check the Office information.)

    If your Office is not Office LTSC for Mac 2021, but a retail version, please ensure that your personal accounts have been bound to Office license.

    You may refer to S.Sengupta's reply. Besides, you may get the installation package from following link:

    https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

    Any misunderstandings and issues, welcome to post back.

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