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Authenticator code is not coming

Yeji Heo 0 Reputation points
2024-04-15T15:58:04.4866667+00:00

I am trying to login with my school ID, but it says I need to enter code from Authenticator app. However even I have Authenticator app, I did not get any code in my app.

I am in out of country now, so I even can not verify my identity with my phone number.

The only way that I can use my school account is use outlook app, because it is already login.

How Iogin to my school ID?

Is there any way that I can verify my identity with my school outlook mail?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Ryan Hill 26,241 Reputation points Microsoft Employee
    2024-04-15T21:00:47.6666667+00:00

    Hi @Yeji Heo

    If you don't have your school account set as password-less, then the code you would need to enter is the 6-digit TOTP code on the account page. If your school account isn't listed, then you'll need to reach out to the account administrator. See Work or school account help - Microsoft Support for more details.

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  2. Finley Payne 0 Reputation points
    2024-04-16T09:02:25.3066667+00:00

    I just had this problem. You need to contact your schools IT department to reset you Multi Factor Authentification (MFA) method. They will most likely provide you with a link to reset your remote access. It worked for me and now I receive the prompt to enter the codes.

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