Organization Chart Wizard Error

Question

Hi I am using exchange 2016 hybrid environment. All my users are created in onprem and migrated to online. I am trying to create an organization chart from Visio( i am licensed visio user), i am following the below steps but i am getting the error Unable to read names from your Microsoft Exchange Server directory. please guide me.

Organization Chart-->Create-->

I want to create my organization chart from: Information that's already stored in a file or database

Next

My Organization informatio is stored in: A Microsoft Exchange Server Directory.

Next

I am getting this popup: You need to create a Microsoft outlook profile. In Microsoft Windows, Go to control panel and open Mail. Click Show profiles, and then click add.

Organization Chart Wizard Error: Unable to read names from your Microsoft Exchange Server directory.

Answer 1

Hi @Glenn Maxwell

Please create a new Outlook profile as prompted in Control Panel > Mail > Show Profiles > Add. Only configure with your Exchange account. Then set to prompt for a profile when start Outlook.

Open this new profile in Outlook, then go to 'File' > 'Account Settings' > Select the account and click 'Change', On the Server Settings tab please untick "Use Cached Exchange Mode". Exit and restart Outlook to have a check.

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Answer 2

Hi Glenn,

From my experience, as well as that mentioned above, the key thing for me is to ensure you haver a locally cached copy of the Global Address List (check C:\Users,username>\AppData\Local\Microsoft\Outlook\Offline Address Books<guid> for example)

Hope that helps.

Jamie