Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,511 questions
Loss of Authenticator - Change of cell-phones everything else remained the same.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 32%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOR%3C/text%3E%3C/svg%3E)
Oliver Rosenkilde Pedersen
15
Reputation points
Hi, I am currently trying to access my Outlook E-mail on my mobile phone, but I am struggling with the Authenticator app. As I login I am forced to authenticate with my old phone, as this has been replaced during a service order, I am unable to access it. When I click the smartly placed button "I don't have access to my authenticator right now", I am moved to another page asking me to authenticate with my authenticator (Smart design btw). Is there any way that I will ever be able to access my E-mail on my phone again or am I forever stuck in Desktop only and forced to change provider?
I do not have my old phone it was replaced
I will not be able to access the old authenticator
Mail is my School e-mail
I do not have any other options set up, as I did not expect for the design to be like this