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acira-8787 avatar image
1 Vote"
acira-8787 asked ·

Microsoft Print to PDF stops working on 2016 RDSH after installing KB4586830

I have a deployment of 7 2016 RDSH servers.
After installing KB4586830 Microsoft Print to PDF and Microsoft XPS Write stops working.
If I uninstall KB4586830 it fixes the issue.

Does anyone have a solution other than uninstalling the security patches?

windows-remote-desktop-serviceswindows-server-2016windows-server-print
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Last week we patched our Server 2016 RDS farm for the first time since October.
KB4598243 was installed which supersedes the aforementioned KB4586830.

We are, for the first time, also exhibiting Microsoft Print to PDF errors.
When printing from Word: "Word cannot print due to a problem with the printer setup."

1 Vote 1 ·

Removed KB4598243 and issue is immediately resolved.

1 Vote 1 ·

get-printerdriver "Microsoft Print to PDF"| fl
working

Path : C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_addb31f9bff9e936\Amd64\mxdwdrv.dll
ConfigFile : C:\Windows\System32\DriverStore\FileRepository\prnms003.inf_amd64_a0398cf39bb4ac31\Amd64\PrintConfig.dll

not working
Path : mxdwdrv.dll
ConfigFile :

0 Votes 0 ·
SeanWakely-2532 avatar image
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SeanWakely-2532 answered ·

Another Month, another superseding update (actually two) with no resolution.
This marks the 5th month our 22 RDSHs go without a Security patch.

To summarise what we know so far:

KB4586830 Released November 2020 causes Microsoft Print to PDF to cease to function on Server 2016 which causes issue for users whom whilst using Remote Desktop Service Hosts, rely on the function for their work.
The error "Word cannot print due to a problem with the printer setup." is received when printing to Microsoft Print to PDF from Microsoft Word.
Office 365 for Business, auto-updating with "No available updates" on January: Version 2012 (Build 13628.20274).

The following Superseding updates also sustain this fault:
2020-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4594441)
2020-12 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4593226)
2021-01 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4598243)
2021-02 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4601318)
2021-03 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5000803)
2021-03 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5001633)

I have just completed testing of (KB5001633) to confirm that the Print to PDF issue is still yet to be resolved.
Removing all of these patches resumes Print to PDF functionality immediately.

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ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered ·
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Whilst Server 2016 is listed in the Affected Platforms in your link. The Cumulative Update (KB5001649) is not applicable to Server 2016 and only to Server 2019/Windows 10.

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EBSch5-0086 avatar image
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EBSch5-0086 answered ·

Just a little update that may help us collectively troubleshoot this. I am almost certain that this is due to a WSUS database corruption on the effected systems. I am getting WSUS errors when running the troubleshooter on the effected machine and not on our others. When you attempt to resolve the issue with the troubleshooter, it fails to resolve the error. Have pursued a DISM health restore, deleted the contents of software distribution folders, and reset and reauthorized the WSUS communication without success. If anyone else can verify that their effected machines have this error, we might be able to find a way around the issue (with the help of someone smarter than myself haha). As of right now, this is still a totally random and insanely frustrating problem for those managing and supporting remote work environments.

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