Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,913 questions
In the same boat my friend
Locked out from work account for 2 weeks due to authenticator app
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Richard Elliot
5
Reputation points
I, along with hundreds of other people are having the same issues with a work accounts! We cant accesss emails, one drive, anything thats needs to log in. You cant even click on the help button for a business 365 account without logging in. It keeps asking for codes to log in which are not there as its registered to a lost device. How can we carry on with this! I cant even cancel my subscription! Ive been on the chat through my personal account as i cant access through my business account to get One guy who spent 2.5 hours controlling my laptop with no luck. He give me a case number, and told me its been escalated to level 2, i waited for a call which was meant to be 12 - 24 hours, no call came!!!! 4 days later still nothing. i have just found out tonight while trying again with the chat help that the case number isn't recognised!!!!!!!!!. How do we get help. Every phone line gives you a link to website and hangs up. Im on the verge of a breakdown as everything related to my business is on that account. Help help help
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Alex Scott 0 Reputation points2024-05-03T22:15:53.69+00:00 -
Richard Elliot 5 Reputation points
2024-05-04T09:37:56.85+00:00 There must be a way! Ive never been in a position where I physically can not speak to a human on the phone to deal with something. Every number leads to a dead end apart from the one where it asks for a case number but the one i have is invalid. How do we escalate this?
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Richard Elliot 5 Reputation points
2024-05-17T18:35:34.73+00:00 Still no help from Microsoft 4 weeks later im still locked out. This cant be legal!!!!!!!!
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