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TimPaul-4052 asked ·

Microsoft Authenticator does not refresh properly

I have Authenticator for Android installed on a Galaxy Note 20U and have added an account to a network device using a barcode. Logging in works fine the first time. When I return a day or two latter the 2-factor fails. The time sync between the two devices is less than 4 seconds apart.

I notice that MS Authenticator fails to refresh properly. By that I mean, after the 30 seconds has expired the same code is displayed for a second 30 seconds. If I hit the back arrow and go back into the device code within the 30 seconds the code is different. That is to say, Authenticator does not to display the new code unless I manually refresh.

I have performed the usual basic fault finding; uninstalled and reinstalled, reset the device account using a new onetime code etc. The problem does happen with other accounts (for a cloud provider account for example).

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Helllo, I'm reaching within the product team and will come back to you.

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TimPaul-4052 avatar image TimPaul-4052 alfredorevilla-msft ·

I still have this problem with Authenticator. I have a screen movie of the problem but don't want to post it here (for security reasons). How do we bump this along?

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This is a problem I have seen this with my android device and my org. My wife also uses android and works for a mortgage company and experiencing the same issue, because of my interest and also a consultant in deploying Ms security technology I asked her to ask her colleagues who are also having issues what type of phone they have and they also have androids. Her colleagues who have iPhone do not exhibit this issue as do my colleagues. This happened during the latest update.

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Helllo Alfredo, and thank you.

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I should add this is a problem with the notification as well as the OTP

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We are having the same issue. This is extremely frustrating when you have multiple OTPs for different systems and you're constantly having to refresh/wait for cycle/refresh each time you try to authenticate to something.,

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