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[Note] This thread was originally posted on MSDN. As the MSDN Exchange Dev forum mainly focuses on developing issues and the TechNet Exchange forums for general questions have been locked down, we manually migrated this one to Microsoft Q&A platform to continue the troubleshooting.
Hi everyone.
We encountered a very strange bug with exchange search.
Context:
Outlook working in on-line mode (running on terminal servers, so we can`t chnage it to cached mode due high IO)
When user get message with any attached file AND forward it, the message disappears from the search results. Outlook search showing forwarded message from "SENT" folder, but do not showing original message in "INBOX"
There is an example on sreenshot
as you can see, search showing only 3 results, while we have 4 messages (2 in inbox, 2 in sent).
OWA have same issue.
Users do not use Conversation View, as some correspondence may contain dozens of messages that are difficult to view in this form.
This problem appear after upgrading to Exchange 2019 (CU3) from 2016. Now we installed CU8, but this bug still here...
Has anyone encountered a similar bug?
Hi @Antoл K and @MarcoMandricardo-1414 ,
I want to confirm with you that when using MFCMAPI to view the original email with the problem, is the parameter "BigFunnelCorrelationID" empty?
Looking for your feedback.
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Helo, Lucas! I don`t find this attribute in original message (in Inbox). Message in Sent folder has this attribute, in Inbox - no.
hi @Lucas Liu-MSFT
i confirm that on an item just recived, i have the parameters, but after forwarded them, it's gone. here the screenshot about my test:
email just arrived:
email after forwarding
after you confirm the bug, there is a hotfix for repair search on all email recived and forwarded that has lose this parameters?
Hi @Antoл K and @MarcoMandricardo-1414 ,
Thank you very much for the information.
Combined with the current information, we still cannot determine that the issue must be a BUG. I am doing more testing in the specific CU version of Exchange 2019 you provided to determine the root cause.
If there is any progress, I will update it in this post immediately.
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thank you @Lucas Liu-MSFT ,
what other kind of thing could be causing this problem then?
we are testing and evaluating the solution with outlook cache enabled in the meantime
Hi @MarcoMandricardo-1414 ,
Taking into account the particularity of this problem, we are currently unable to confirm what caused this parameter to be changed. We are doing more tests in different versions of Exchange 2019 experimental environment. thank you for your patience.
As a wrokaround, if possible, you can temporarily enable oulook cache mode to avoid this problem.
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We have the same problem: Outlook (online mode) does not see forwarded messages with an attachment in the search (in the Outlook Inbox).
Our environment:
Windows Server 2019 (all latest updates as of 08.11.2021)
Exchnage Server 2019 (CU 11 + CU11 Oct21SU)
The results of running the troubleshoot-mordernsearch.ps1 utility are in the attachment (csv in txt files):
frist_message.txt - Log with the first message, where:
InternetMessageId: 9f7468530b984debb75ad1cf92cbd891@mathieu.company .ru
BigFunnelCorrelationId: 5aef897a-7433-4753-8ceb-7abe257e87ae
IndexStatus: Indexed
forwarded_message.txt - Log with forwarded email, where:
The original message in the Inbox (which stopped being looked for)
InternetMessageId: 9f7468530b984debb75ad1cf92cbd891@mathieu.company .ru
BigFunnelCorrelationId: NULL
IndexStatus: ShouldNotBeIndexed
And we see the forwarded message in Sent (which shows up in the search):
InternetMessageId: 51c4d0a647714432afea1660ae112805@mathieu.company .ru
BigFunnelCorrelationId: 432bcff7-3c6c-4df9-8013-3329bba3e092
IndexStatus: Indexed
I don't have this problem with forwarding via OWA or mobile outlook.
Why does the email get Status: ShouldNotBeIndexed in my Inbox and why is BigFunnelCorrelationId missing?
And how to fix this problem?
147598-frist-message.txt147599-forwarded-message.txt
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Hi AlexShell,
We are having the same issue at the moment.
Did you have a solution for this problem?
I would love to know.
Hi
The problem is not solved and we have not found a solution