Microsoft Print to PDF not working after Windows update to Windows Server 2019

Luke Tomczyk 1

We have been having an issue for the past 2 months where on all 4 of our Windows Server 2019 RDSH, the Microsoft Print to PDF feature stopped working along with other built in printers. At first we could not locate the issue, but some time later, after uninstalling the Windows updates, the feature started to work again.

Some things we have done...
-Uninstalled the printer and tried to reinstall. We are always presented with "Unable to install, Element not found".
-When clicking on the properties of the PDF printer, it mentions that the driver is not installed (although we believe it is). When going through the wizard to install the driver, we get the same error listed above.
-Performed a full reset and fresh windows install on the server. This works, until the Windows updates are installed, which breaks the printer again.

It almost seems like whatever is in this update is breaking any/all of the Type 4 printer drivers.
Does anyone know a fix for this issue? We would like to have the updates installed to stay up to date and safe, but the PDF printer is a must have.
Thanks!

Alex C 56 Reputation points

2021-02-13T20:43:59.773+00:00

Same issue here. I can't find a fix. Tried uninstalling all recent updates, but that didn't help. I couldn't uninstall some of the security updates. I deleted the printers (XPS, PDF, OneNote) thinking that deleting all of them and starting from scratch with Type 4 drivers might help, but it didn't. Now I can't even install them. If I select Use the driver that is currently installed, I get "Unable to install printer. The handle is invalid." If I select Replace the current driver, I get "Printer driver was not installed. Element not found."
RogerWA 1 Reputation point

2021-07-20T00:16:32.953+00:00

We are using Windows 2016 Server standard on two different domains. We have two 2016 server standard RDS servers where the Microsoft Print to PDF stopped working on 7/15/21 when the July patches were installed. The same behavior is happening with those servers as mentioned by others here. The XPS writer and Send to OneNote printers also stopped working. We tried everything that has been mentioned here to try and resolve the issue but we have been unsuccessful.

If anyone has a potential fix, I am hoping they will share.
mrbenjamine20 16 Reputation points

2021-09-13T16:59:53.677+00:00

Just checking in to see if anyone has made any progress on this issue. This happened to our RDS hosts last April 2020, so we rebuilt the RDS environment with new hosts (fully patched), which worked fine until July 2021, when the EXACT same thing started happening. The impacted servers cannot install any Type4 drivers and display Element not Found. Rolling back the updates resolves the issue, but given the recent print spooler exploits, this is not an option. It would appear that for whatever reason, at some point installing the latest updates is causing the print to pdf (or some other built-in driver) to become corrupt.

Any help would be greatly appreciated.
Steven O365. Rackley 1 Reputation point

2021-09-14T17:33:24.103+00:00

I think this is a different problem. This is caused by the printnightmare fix that Microsoft deployed. The patch now requires that all users have Admin rights to use Point and Click or GPO deployed printers. There are GPO entries that can be set to override the new "fix" but the turn the vulnerability back on. I worked aroung this by only allowing driver instalation from within my forest.

Users can only point and print to machines in their forest: Enabled

And the following registry update:
RestrictDriverInstallationToAdministrators (Order: 1)hide
Generalhide
Action Update
PropertiesHive HKEY_LOCAL_MACHINE
Key path SOFTWARE\Policies\Microsoft\Windows NT\Printers\PointAndPrint
Value name RestrictDriverInstallationToAdministrators
Value type REG_DWORD
Value data 0x0 (0)
mrbenjamine20 16 Reputation points

2021-09-14T17:43:38.803+00:00

This has nothing to do with the recent security updates unfortunately.
Eduardo Hafner 6 Reputation points

2022-07-12T19:53:38.907+00:00

I need help, I'm having the same error, I've tried all the options. My Windows Server 2019 I searched all the forums and didn't find any viable answer.

8 answers

Steven 1 Reputation point

2021-03-08T23:25:49.367+00:00

We had removed the updates from the server in November to regain functionality. About 2 weeks ago an update installed to our windows 10 workstations that broke this again. After testing, I found that Remote pdf printing now works if both the servers and workstations are updated. NOTE: our configuration is a little different. We are running windows server 2012 R2 (Now with all the latest updates) and Windows 10 1909 or windows 10 20h2 with all the latest updates.
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Patrick Klein 0 Reputation points

2023-08-10T13:10:48.1033333+00:00

same problem here for us on windows 2019... looking into july 2023 updates.

update >> confirmed that 11. July 2023 – KB5028168 (Betriebssystembuild 17763.4645) for Windows 2019 is causing the problem. Uninstalled on three servers and all of them are running pdf and xps printer fine again.
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Denis MOUSLI 0 Reputation points

2023-09-04T10:15:27.04+00:00

Hello, on my side, the problem remains the same. We did uninstall the update though.
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