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AllanJ-1013 avatar image
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AllanJ-1013 asked ·

Lost Authenticator Phone, can't log in to 365 admin account

I'm the admin for my company, and my phone was lost with the authenticator. I can login on Microsoft and Live, but not MicrosoftOnline to manage our 365 services. When I installed Microsoft Authenticator on my new phone I was able to login to my account just fine. But logging into admin only gives me two options. Selecting to approve a request to the app doesn't initiate a notification on my phone. Selecting to use a verification code asks me for a 6-digit code and my phone supplies an 8-digit code. Any advice?

microsoft-authenticator
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2 Answers

29726121 avatar image
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29726121 answered ·

I have the same problem now, have you solved it?

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MostafaSoliman-2971 answered ·

I have the same problem too.

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