Can't get sound to work with Teams in Ubuntu 20.04

Question

In another thread, I posted:

Critical Error: No sound (Ubuntu 20.04 LTS)
In several Teams meetings, I log into the meeting and can see my conferee partners, but I can't get sound, or they can't get sound. A total fail. I'm doing this in Ubuntu. I make sure that my devices are all set properly, I go to the "Sound" app in Ubuntu and set the Sound settings correctly, to no avail. Today, we were able to use phones to connect for a one-on-one call but I've missed being able to participate in critical meetings.
There's a solution posted on the web that involves turning off the new meeting experience. That won't work: I don't have that option (I'm using the free version, installed with sudo apt install ./teams_1.3.00.30857_amd64.deb).
Given that Teams cannot reliably be used, my firm is avoiding any Teams meetings, advising clients "Teams doesn't appear to be reliable, can we switch to google-meet or Zoom?". But some firms are hard-coded for Teams, so I'd like to get this fixed.
Any advice?
The normal Microsoft advice to "Check to ensure your drivers are up to date, if they are, and the problem persists, reinstall Windows 10" is obviously not gonna work here...

Shyamal Debnath replied and asked some questions, and suggested that I cross post here. Also, suggested I use the tag linux-teams. Done. So here's my reply to Shyamal:

Shayamal, thanks for a constructive response. So I'm using Ubuntu, and my understanding is that the only reliable way to use Teams on Ubuntu is to use the browser-based solution. That is, IIRC I read somewhere that the Linux/Ubuntu app doesn't work. [NOTE: See thread in this forum "Can't join meetings as guest from Linux Teams app's newest version any longer"]. When I click on a meeting link to open up Teams, and use the Teams linux app, the meeting apparently isn't recognized. So I'm using the web-based solution.

Ubuntu's sound setup is neither as simple nor as reliable as Win 10. I have a Jabra Evolve 75 (BT, noise cancelling) and an Jabra Engage 75 (BT, DECT, no noise cancelling) and once I'm in the meeting and can see the other folks, apparently nothing I do gets either of those devices working. When I boot I open the Ubuntu "Sound" setting window and select Jabra 370 (mic and analog out, respectively) for sound. The Jabra 370 is the USB dongle that has the BT connection in it, and it works with my Evolve 75 headset (which has a mike).

When I open my free Teams, a popup windows opens asking if I want to open a program (xgd??.open - can't recall exactly) and after I do this the web dialog offers connection via the web interface (as I said, the app just doesn't work). The picture pops up fine. But nothing I do (changing settings in Ubuntu's "Sound", changing settings in MS Teams, restarting the application, ... nothing allows me to hear or fellow meeting attendees to hear me.

Other apps (including browser based solutions like YouTube, and other conferencing programs like Zoom, Google Meet, Skype, webex all seem to work fine). It's just that when I log into a teams meeting I have no confidence that it will be useable.

I'll cross-post as suggested. Once again thanks for something constructive.

Answer 1

Same problem as simoncoleman-7341 here on Ubuntu Mate 20.04 with Teams 1.4.00.7556 and prior versions. Sound works perfectly with Zoom and all other apps.

Answer 2

The output audio randomly does not work (speech is distorted) on the latest Teams 1.4.00.13653, Xubuntu 18.04.
Teams is installed via apt, no snap packages in the system.
Sometimes a rejoin fixes the issue, sometimes restarting teams, and sometimes even reboot doesn't help.

Answer 3

I have the same problem with 1.4.00.26453 (which seems latest version at time of writing)
on Ubuntu 20.04.3 LTS on a MSI laptop. Really annoy, especially receiving a call. I have to end the call, log in to the Team on web and callback.

May be uninstall the native app and use web-team is the best solution?

Answer 4

Same sh** here! In the test call, the mic seems to work nicely, so i enter an meeting, and then it sometimes work and sometimes does not. It seems to help to give teams a re-start every time before entering a meeting, but, ah, let us say that is sub-optimal. I tried that out with three different head sets, and they all behave the same, so i assume it is not coming from the head set. Taking any of these head sets into slack meetings works without a hitch.

Even working with the web-teams works only partly for me, as i have to be in under two accounts in parallel, which this tool does not support, so i open one in the app, and the other in the browser...

Why does people still use such?

Answer 5

Same problem here. Using an USB Microphone I have problems in every meeting. Sometimes it works, then you start talking and stops. Reconecting somtimes solves the problem. But, Linux users need some suport here.

hey, we are not asking for fancy features here, just give us a conference tool with audio!!!