Cannot install Windows Update KB5000802 (Win. 10, build 19042.844)

William Shaffer 31

Hi,

I am currently unable to install the latest cumulative update for March (KB5000802). I have tried multiple times to install it, and it always fails to update after restarting twice. I have attempted to run the troubleshooter, but it was unable to fix the problems; I have also attempted stopping the update service and refreshing the software distribution folder, as well as downloading the update as an .msu and running as a standalone.

I am aware that I could install the update as a .cab file, but I would rather avoid that if at all possible. Is there any other solution that might fix my problem?

I can provide hardware specs if necessary.

Accepted answer

Matthias Treutle 101 Reputation points

2021-03-14T12:08:47.123+00:00

We had problems after installing KB5000802. Microsoft has stopped shipping out this update.
So the best practice for you will be: Stop the windows update service, clean C:\Windows\SoftwareDistribution and start the windows update service again. After you check for updates, the update won't be shown anymore (if yes, do you have a wsus in place and haven't pulled back the KB?).
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3 people found this answer helpful.
William Shaffer 31 Reputation points

2021-03-14T13:03:31.813+00:00

This worked, thank you! I did have the update pending install, but once I went through with the install and it failed, and after I performed the fixes, the update was not detected.

Salvador Pérez 1 Reputation point

2021-03-15T01:39:42.247+00:00

I have the exact same problem you have but I'm nowhere near that versed in computers. How do I stop the Windows Update service and restart it? From the Task Manager itself? And by clean that folder you mean "delete everything inside", right?

I am annoyed that it keeps trying to install even after failing. Any help would be greatly appreciated.

Michael Taylor 6 Reputation points

2021-03-20T20:40:45.753+00:00

I did all that you described, I stopped the Windows Update Service, then I deleted all files off of Windows SoftwareDistribution and cleaned from recycle, and then I started the Windows Update Service again, yet it still showed up and it still won’t update it. Did I miss something?

William Shaffer 31 Reputation points

2021-03-21T00:52:22.037+00:00

To clear the SoftwareDistribution folder, as well as stopping and starting the update service:

Open up the command line with admin privileges, then type the following:
net stop wuauserv

Ensure that the service has stopped. Then open up C:\Windows\SoftwareDistribution, and delete all the contents.

Finally, go back to the command line, and type the following:
net start wuauserv

Cosmic Ninjah 6 Reputation points

2021-03-21T04:38:11.317+00:00

same for me.

Cosmic Ninjah 6 Reputation points

2021-03-22T10:21:04.25+00:00

This is starting to concern me, because nothing is a fix for me. I have tried every solution I come across and it still won't stop downloading the update when I check and then it gets stuck at 20%. After I try to restart the computer or get out of it (after hours of letting it try to install) my computer gets stuck on "windows is updating, please don't restart your computer" and it just stays there.

Please help, this is a new PC and I'm getting concerned for the security.

Dinah Jefferies 1 Reputation point

2021-04-02T13:15:50.423+00:00

Exactly the same for me as Michael Taylor.

S B 1 Reputation point

2021-04-03T23:00:49.207+00:00

Does not work for me. It still tries to download it over and over again. I did everything suggested here.

Kevin Cizek 1 Reputation point

2021-04-06T07:30:09.257+00:00

I have the same problem.

Gavin Williams 761 Reputation points

2021-04-17T15:10:02.033+00:00

OK, I think we need a tool to do this built in to the Settings page. The second you suggest stopping a service or 'cleaning' some folder on the C drive is the second you've lost most of the people having these problems. I'm a programmer, and there's no friggin way even I'm going to waste my time taking BS steps like that.

Microsoft seriously needs to sort this stuff out for people who can't or won't take these ridiculous steps to sort our their issues.

If the update doesn't work 5, 10, 20 times, Settings should remove it from the update queue.
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Cannot install Windows Update KB5000802 (Win. 10, build 19042.844)

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