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LorenceHill-7415 avatar image
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LorenceHill-7415 asked ·

Windows Update Kb:5000808 Removal

Because of the March windows update problem 2021 crashing computers when trying to print. l am in the middle of repairing 25 PC's. I removed kb:5000802 without a problem but can not remove kb:5000808. Any help would be greatly appreciated. Urgent! ![77499-kb-5000808-error.jpg][1] [1]: /answers/storage/attachments/77499-kb-5000808-error.jpg

windows-10-general
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Have you tried uninstalling it from the Control Panel?
Are you seeing the same error message?

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

Now you could install March 15, 2021—KB5001567, which address the issue that might cause a blue screen when you attempt to print to certain printers using some apps.

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LorenceHill-7415 answered ·

yeah thanks for helping, but did you seriously just asked me that question. I have tried every way possible even rebooted into advanced start up and it would not uninstall from there. l have 5 dead computers now with Kb:5000808 crashing because l can not remove that kb.

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What about System Restore? No restore points saved before this KB?
-- pa

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LorenceHill-7415 avatar image
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LorenceHill-7415 answered ·

No System Restore for some reason. after windows update sys restore turned off, so not restore points.

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered ·

That’s normal, because we can only uninstall one of KB5000802 and KB5000808.
KB5000808 is apparently for 1909, whereas KB5000802 is for 20H2. If your Windows 10 version is 20H2, you will only get KB5000802 from Windows update, then you could only uninstall it, KB5000808 doesn’t exist on your machine so you couldn’t uninstall.
That’s all.
You current behavior has been perfectly right, just wait for Microsoft’s follow-up update.


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LorenceHill-7415 answered ·

Sorry but you are wrong both kb's where installed. do you not look at my attachment.

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LorenceHill-7415 answered ·

Thank You it worked.

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