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chiki22-5400 avatar image
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chiki22-5400 asked YudhiHermawan-8343 commented

Accidentally removed account from microsoft authenticator app, unable to approve request

I was added to a team in Microsoft teams as a guest but I accidentally removed that account from the Microsoft authenticator app. So now when I am switching accounts from personal to Microsoft (guest)(my guest account) in Microsoft teams app, it is asking to approve the request to sign in from the authenticator app but no such request is popping up in the Microsoft authenticator app. I am unable to re-add that account to the authenticator app. I added that account to my Microsoft authenticator app by scanning the QR code for the first time, but now this option is not coming. How can I access my account in the Microsoft teams app? Please help.

microsoft-authenticator
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1 Answer

AndreasBaumgarten avatar image
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AndreasBaumgarten answered YudhiHermawan-8343 commented

Hi @chiki22-5400 ,

maybe this helps:
https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

Another option might be renew the MFA account config here: https://aka.ms/mfasetup


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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my case is to log in to https://aka.ms/mfasetup ask approval in microsoft authenticator application which unable create approval pop up,
what should i do?

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