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FrancescaParodi-3232 avatar image
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FrancescaParodi-3232 asked AnshulKumarMINDTREELIMITED-5501 published

Authenticator problems

I bought a new phone and wrongly I cancelled all the profiles saved on the authenticator and lost also the backup.what can I do to recover everything? I have many problems with Facebook and they I'm waiting their support from last saturday.is there any chance to recover what I lost formatting the old phone?

microsoft-authenticator
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DSPatrick answered

If the backup
https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery
is also gone then you'll need to work with service provider on account recovery.
https://www.facebook.com/help/105487009541643

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