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Evelyn-2869 avatar image
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Evelyn-2869 asked AnshulKumarMINDTREELIMITED-5501 commented

I can't sign in (authenticator app)

I have to use the two-step verification method to sign in to my university’s email account, but when I open the athenticator app and try to do this, this message appears: “Open your Microsoft Authenticator app and approve the request to sign in​“.

What do I do?

microsoft-authenticator
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DSPatrick avatar image
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DSPatrick answered

It needs to be setup first.
https://support.microsoft.com/en-us/office/set-up-your-microsoft-365-sign-in-for-multi-factor-authentication-ace1d096-61e5-449b-a875-58eb3d74de14

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Evelyn-2869 answered

I did that months ago

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DSPatrick answered

Not a lot to go on but you may need to set it up again. You could try "sign in another way"
https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-troubleshoot

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