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andrew77-5352 avatar image
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andrew77-5352 asked AnshulKumarMINDTREELIMITED-5501 commented

Why VPN is not working?

Hello everyone,
I have a problem, my Express VPN connection to the server does not work. Due to this problem, the webpage is not open. My desktop and notebook have been affected. I've tried restarting the network adapters, disabling VPN, and reinstalling it.
All network devices were uninstalled.
BIOS and network adapters have been updated but VPN is not working.


windows-serverwindows-10-networkmicrosoft-authenticatorazure-vpn-gatewaysharepoint-workflow
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ManagerIDiT-4722 avatar image
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ManagerIDiT-4722 answered

Does your ISP happen to be Telstra? I facing a similar issue, just worked when I hot spotted my mobile and tested the VPN it worked.

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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi,

Welcome to Q&A platform.

Please kindly understand that Express VPN is a third-party product which we're not familiar with and we do not has such device for testing in our environment. For Express VPN client issue, I would suggest you contact Express VPN technical support for further troubleshooting.

Here is the link of ExpressVPN for your reference:

https://www.expressvpn.com/support/
Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Best Regards,
Sunny


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