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gare88 asked RitaHu-MSFT commented

No Office365 Updates showing since February - SCCM

have recently taken over an SCCM deployment which has System Centre and WSUS all installed on the same server and have been notified that Office365 updates are missing that would ususally be deployed monthly. The last update present dates back to Feb.. see image

I have checked in WSUS and have found an update I would expect should be present in the config manager console and have also run a recent sync.

https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=af6890b9-7202-4bb1-8c0f-77e581e707a0#Overview

The update is unapproved, not superceeded and the release date in the 9th August. I would expect to find this in the SCCM console ready for deployment.

The software update point properties classification tab has all options selected. If i look at All software updates i can see it is pulling down other updates regularly so it seems to be working in general.. I hope I'm not missing something glaringly obvious but unfortunately the person who set htis up is no longer with the business. My only other thought is that a wsus cleanup has had some influence although I would only expect that to affect supceeded updates..

Does anyone have any experience of this issue?

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129641-lastupdate.png



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gare88 avatar image
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gare88 answered RitaHu-MSFT commented

Hi,

Updates are now working. I investigated down the network side of things in case there was a FW policy blocking the manifest URL somehow but this was quickly ruled out as a cause.

I decided to uncheck the M365 Apps from the SUP Products tab, run a sync, then recheck the product and sync again. After this all the missing updates came through.

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@gare88
It seems that some configuration did not sync with Microsoft, but I'm not sure. Anyway, it is a good news to hear the issue has been resolved.

Please try to accept your answer to help others who have the same issue.

Thanks for your time and have a great day.

Regards,
Rita

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RitaHu-MSFT answered

@gare88
Thanks for your posting on Q&A.

Please help to confirm the synchronization is complete. Here is a related screenshot for your reference:
129803-11.png

I synced the Office 365 Client updates on my environment and the updates did appear on the MECM console:
129780-12.png

Note that the Office 365 client updates are under the Office 365 Management folder. Please refer to the above reference picture to confirm whether the updates appear on your environment.

In addition, we could review the WCM.log and wsyncmgr.log to collect more information.

Please keep us in touch if there are any updates of the case.

Regards,
Rita


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gare88 answered RitaHu-MSFT edited

Hi Thank you for the reply, here are the screenshots in reply. The last update was from Feb in this console..
Best regards



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@gare88
Thanks for your response.

I reviewed my environment and I want to share the screenshot in my lab with you:
129979-14.png

Please help to confirm what is status of the missed updates on the WSUS console first. In addition, I noticed that the products and classifications Microsoft 365 Apps Update - Semi-Annual Enterprise Channel Quality Update for x64 based Edition Version 2102 (Build 13801.20864) are below:
Classification: Updates
Supported products: Microsoft 365 Apps/Office 2019/Office LTSC
129990-15.png

We could add the Office 2019 and Office LTSC products on the MECM console(if there have one) and sync again. Please review the WCM.log and wsyncmgr.log to get more details.

Regards,
Rita

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gare88 answered RitaHu-MSFT edited

Hi, i have added the Office 2019 and Office LTSC products as suggested, see images for reference. Also the status of the update in WSUS.

The last update still shows as February. I am happy to provide the log files, would you like them attached here?

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Sure, you could do as your want and I will try to help. Note that protect your personal information while provide any log files.

In addition, what's your MECE version? Please help to confirm the version and share with us on this forum.

Thanks for your time and have a nice day.

Regards,
Rita

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gare88 answered gare88 edited

Hi, its version 2010

[130777-wcm.log][1]


[130736-wsyncmgr.log][2]

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RitaHu-MSFT answered RitaHu-MSFT edited

@gare88
Thanks for your response.

Here is an update of the case and I want to share with you. I found that the MECM server want to browse to http://officecdn.microsoft.com site to download the important manifest files. Please help to confirm whether there are some firewall or group policies to prevent the MECM server to request for files from http://officecdn.microsoft.com site.

Here is the screenshot for you:
131024-5.png

In addition, I noticed that I could download the manifest files on my computer. There must be something wrong and try to prevent the MECM server from getting the manifest files. The manifest files is related with authentication. So the SUP will skip the Office 365 updates.

130959-6.png

Regards,
Rita


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gare88 answered RitaHu-MSFT commented

Hi Rita, Thank you for highlighting. I will investigate further.

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You are welcome. It is my pleasure.

Please feel free to keep us in touch if there are any questions.

Have a great weekend :)

Regards,
Rita

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