No Office365 Updates showing since February - SCCM

Gareth Roberts 186 Reputation points
2021-09-06T10:55:21.573+00:00

have recently taken over an SCCM deployment which has System Centre and WSUS all installed on the same server and have been notified that Office365 updates are missing that would ususally be deployed monthly. The last update present dates back to Feb.. see image

I have checked in WSUS and have found an update I would expect should be present in the config manager console and have also run a recent sync.

https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=af6890b9-7202-4bb1-8c0f-77e581e707a0#Overview

The update is unapproved, not superceeded and the release date in the 9th August. I would expect to find this in the SCCM console ready for deployment.

The software update point properties classification tab has all options selected. If i look at All software updates i can see it is pulling down other updates regularly so it seems to be working in general.. I hope I'm not missing something glaringly obvious but unfortunately the person who set htis up is no longer with the business. My only other thought is that a wsus cleanup has had some influence although I would only expect that to affect supceeded updates..

Does anyone have any experience of this issue?

129479-sup.png

129641-lastupdate.png

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,127 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. Gareth Roberts 186 Reputation points
    2021-09-13T14:42:27.107+00:00

    Hi,

    Updates are now working. I investigated down the network side of things in case there was a FW policy blocking the manifest URL somehow but this was quickly ruled out as a cause.

    I decided to uncheck the M365 Apps from the SUP Products tab, run a sync, then recheck the product and sync again. After this all the missing updates came through.

    1 person found this answer helpful.

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  1. Rita Hu -MSFT 9,626 Reputation points
    2021-09-07T08:18:23.233+00:00

    @Gareth Roberts
    Thanks for your posting on Q&A.

    Please help to confirm the synchronization is complete. Here is a related screenshot for your reference:
    129803-11.png

    I synced the Office 365 Client updates on my environment and the updates did appear on the MECM console:
    129780-12.png

    Note that the Office 365 client updates are under the Office 365 Management folder. Please refer to the above reference picture to confirm whether the updates appear on your environment.

    In addition, we could review the WCM.log and wsyncmgr.log to collect more information.

    Please keep us in touch if there are any updates of the case.

    Regards,
    Rita

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
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  2. Gareth Roberts 186 Reputation points
    2021-09-07T10:10:07.75+00:00

    Hi Thank you for the reply, here are the screenshots in reply. The last update was from Feb in this console..
    Best regards

    129844-sync-status.png

    129912-appupdates.png

  3. Gareth Roberts 186 Reputation points
    2021-09-08T13:30:27.543+00:00

    Hi, i have added the Office 2019 and Office LTSC products as suggested, see images for reference. Also the status of the update in WSUS.

    The last update still shows as February. I am happy to provide the log files, would you like them attached here?

    130097-products.png

    130098-updates.png

    130247-wsus.png

  4. Gareth Roberts 186 Reputation points
    2021-09-09T15:20:36.497+00:00

    Hi, its version 2010

    [130777-wcm.log][1]

    [130736-wsyncmgr.log][2]

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