No Office365 Updates showing since February - SCCM

Gareth Roberts 186 Reputation points
2021-09-06T10:55:21.573+00:00

have recently taken over an SCCM deployment which has System Centre and WSUS all installed on the same server and have been notified that Office365 updates are missing that would ususally be deployed monthly. The last update present dates back to Feb.. see image

I have checked in WSUS and have found an update I would expect should be present in the config manager console and have also run a recent sync.

https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=af6890b9-7202-4bb1-8c0f-77e581e707a0#Overview

The update is unapproved, not superceeded and the release date in the 9th August. I would expect to find this in the SCCM console ready for deployment.

The software update point properties classification tab has all options selected. If i look at All software updates i can see it is pulling down other updates regularly so it seems to be working in general.. I hope I'm not missing something glaringly obvious but unfortunately the person who set htis up is no longer with the business. My only other thought is that a wsus cleanup has had some influence although I would only expect that to affect supceeded updates..

Does anyone have any experience of this issue?

129479-sup.png

129641-lastupdate.png

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,179 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
967 questions
0 comments
Accepted answer
  1. Gareth Roberts 186 Reputation points
    2021-09-13T14:42:27.107+00:00

    Hi,

    Updates are now working. I investigated down the network side of things in case there was a FW policy blocking the manifest URL somehow but this was quickly ruled out as a cause.

    I decided to uncheck the M365 Apps from the SUP Products tab, run a sync, then recheck the product and sync again. After this all the missing updates came through.

    1 person found this answer helpful.

6 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Rita Hu -MSFT 9,626 Reputation points
    2021-09-10T07:52:55.827+00:00

    @Gareth Roberts
    Thanks for your response.

    Here is an update of the case and I want to share with you. I found that the MECM server want to browse to http://officecdn.microsoft.com site to download the important manifest files. Please help to confirm whether there are some firewall or group policies to prevent the MECM server to request for files from http://officecdn.microsoft.com site.

    Here is the screenshot for you:
    131024-5.png

    In addition, I noticed that I could download the manifest files on my computer. There must be something wrong and try to prevent the MECM server from getting the manifest files. The manifest files is related with authentication. So the SUP will skip the Office 365 updates.

    130959-6.png

    Regards,
    Rita

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. Gareth Roberts 186 Reputation points
    2021-09-10T08:04:17.01+00:00

    Hi Rita, Thank you for highlighting. I will investigate further.