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Erik-8542 asked

Microsoft Authenticator giving 8-digit code (need 6-digit code)

Please help! I recently switched phones from a Huawei to iPhone 12 (previous one broke). I used Microsoft Authenticator without issue on my previous phone, but ever since I've tried using it on my new phone, it gives me an 8-digit code when I need a 6-digit code.

In my search to resolve this issue, I have found answers saying to disable passwordless login, such as here:

I went to my Microsoft account at and it says Passwordless login is turned off (see image below):


However, on my iPhone it still shows Passwordless as being enabled (see image below):


In any case, I'm currently unable to receive the 6-digit code I need and am at a loss for what else to do.

pwless-off.png (15.3 KiB)
pwless-on1.jpg (173.4 KiB)
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