Can't sign in to outlook

JJ Everard 41

UTC Date: 2021-09-17T14:00:56.816Z
BootResult: configuration
Client Id: 0D67D2A6E47E497191D21E4A63297C4B
Session Id: eb20f174-6c95-494f-abc5-88a55dacedcf
Client Version: 20210829002.01
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
at i (https://outlook.office365.com/mail/:379:140890)
at https://outlook.office365.com/mail/:379:72596
st: 500
ehk: X-OWA-Error
efe: BYAPR11CA0063
ebe: BYAPR10MB2856
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Says this when I log in?? Help

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KyleXu-MSFT 26,211 Reputation points

2021-09-20T13:24:27.053+00:00

@JJ Everard

Any update about this threas now?
As AndyDavid said, if you want to login to Exchange online OWA(https://outlook.office365.com), you need have Exchange online license first. If the suggestion below helps, please be free to accept it as answer for helping more people.
Opperman, Aspen (S-Mitchell) 11 Reputation points

2022-02-09T14:53:36.617+00:00

It sell won't let me in
Opperman, Aspen (S-Mitchell) 11 Reputation points

2022-02-09T14:53:45.723+00:00

It sell won't let me in
Jonathan Crossland 26 Reputation points

2022-02-11T11:53:32.62+00:00

I have the same issue.

The problem for me is not a licensing issue, despite it thinking so and reporting errors as such.

I have 3 different accounts and microsoft authentication is the worst system I have ever used.

Despite me being logged into my account on microsoft.com and elsewhere, teams and office365 keep switching to my default account I use for windows login.
This means that it wont let me switch profiles and the default profile is the one being checked.

I have the same issue with

office
outlook
office365
teams
sharepoint
visualstudio marketplace
azure
xbox app for windows including my xbox ultimate pass

I need to reflect very hard on why I even use Microsoft products. it may be time to switch everything.

A complete shambles. Microsoft profile auithentication switching is buggy and unnecessarily tied to your windows box.
Deanie Bissette 6 Reputation points

2022-04-19T21:00:01.847+00:00

I have the same issue going on and I have a business standard and an office 365 plan that I can't long into and microsoft can't figure it out. 2 weeks now I have tried and we changed my plan and I told them that the plan is not the problem. So, they tried anyway, now have 2 accounts and still cannot get into either.
DennisCJr757-2 0 Reputation points

2024-01-04T16:07:16.0666667+00:00

User (license) accounts are often tied to (or 'associated with') soft Tokens stored on the computer, or you may also look at is as a traditional Cookie (token) with log-in Session information "carried" inside the Cookie. I have recently done some troubleshooting of similar issues with logging on to a 'Virtual Machine' instance, and found between 5 and 17 Cookies were being created and 'associated' with the log-in Sessions.

If the User knows this is their first time logging in to the web-based or Cloud-based resource and the attempts were (all) made within the last HOUR, then going into the browser's 'Settings' and deleting all the Cookies from the past HOUR, closing and re-launching the browser and attempting access again MAY do the trick! It sounds like a simple answer, and some times the simple answers ARE (do prove to be) the best ones.

Missing a Mailbox or a License ('Error: 500') is a different issue and the previous advice about contact the business' I.T. Administrator or Help Desk hotline is VERY good advice; something on the Backend needs to be checked which the End Users are unable to see themselves. A software license may have a (1.) limited number of 'seats' or Users, (2.) may have run its course on pre-payment such as a 1 year or 3 year license, or (3.) may have been 'Suspended' for some other reason, or {guessing here} (4.) the Users may have a geographically-locked license which is only good in 1 country and now the User has traveled abroad and into a non-covered area. I mean, it could be an intentional 'restriction' of sorts.

Conflicting licenses is another issue entirely and 'Yes!' I think it is possible for a web-browser to be storing and submitting the 'incorrect' license for a user. So what is the quick fix here? ... If permitted, Download another browser and attempt access to the online/cloud-based resource using it! Microsoft Edge (tm) stores its Cookies and Tokens in one area, and another web-browser will DEFINITELY store its Cookies and Tokens in a separate area, so if browser 'A' isn't working, try getting and using browser 'B'.

16 answers

Marieli Bonilla 5

Yesterday works perfect,

Today wont let me enter, don't know how to resolve the problem, this email is my work and personal email

UTC Date: 2023-06-27T13:28:37.349ZClient Id: 96EED4047124456E8E7F60F0DCBEE79BSession Id: a4fe328b-0063-402c-aa70-48c89d14a04dClient Version: 20230616004.08BootResult: failBack Filled Errors: Noneerr: System.TypeLoadExceptionesrc: StartupDataet: ServerErrorestack: Error: 500    at Object.K [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230616004.08/scripts/owa.mailindex.js:2:262381)    at https://res-h3.public.cdn.office.net/owamail/20230616004.08/scripts/owa.mailindex.js:2:261543st: 500ehk: X-OWA-Errorefe: MN2PR18CA0016ebe: BLAPR15MB3972ewsver: 15.20.6521.31emsg: ErrorUnexpectedFailure

DennisCJr757-2 0 Reputation points

2024-01-04T15:48:57.8833333+00:00

At the end of the above <code> snippet: "emsg: ErrorUnexpectedFailure" is really just a 'generic' failure. IMHO.

JB CDO Lourdes 0 Reputation points

2023-05-14T23:14:52.04+00:00

i Have same issue cannot access outlook
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JB CDO Lourdes 0 Reputation points

2023-05-14T23:15:28.4433333+00:00

I have same issue cant access outlook
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TAHIR SOUKAINA 0 Reputation points

2023-06-25T05:57:44.1233333+00:00

لدخول هوتميل reslt هو اكثر في تشكيل
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DennisCJr757-2 0 Reputation points

2024-01-04T15:46:54.03+00:00

Also: "Hotmail login result is more in formation".
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CSC-Comm Kano 0

UTC Date: 2023-07-27T10:13:01.688ZClient Id: 003BA20A5E6A4967B535D7753675AF50Session Id: f72c2055-4272-4bbc-8651-2509e1e76d60Client Version: 20230714005.10BootResult: cdnErrorFailed resource: https://res.cdn.office.net/owamail/20230714005.10/scripts/owa.878690.m.jsBack Filled Errors: Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed.(error: https://res.cdn.office.net/owamail/20230714005.10/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed.(error: https://res.cdn.office.net/owamail/20230714005.10/scripts/owa.MailBoot.m.js):undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefinederr: Error: Failed to load javascript.esrc: Scriptet: ClientErrorestack: Error: Failed to load javascript.    at E.onLoadFailed (https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.mailindex.js:2:16889)    at https://res-h3.public.cdn.office.net/owamail/20230714005.10/scripts/owa.mailindex.js:2:15654

DennisCJr757-2 0 Reputation points

2024-01-04T15:50:51.2033333+00:00

At the end of the above code snippet, the "emsg: ErrorUnexpectedFailure" is really a very generic, non-specific error message. [adding reply for a 2nd time...]