question

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1 Vote"
ArtBarrios-4443 asked amanpreetsingh-msft edited

Cannot login to Azure portal: AADSTS50020: User account does not exist in tenant 'Microsoft Services'

When trying to access my Azure account portal, I am unable to login and am receiving this error:

AADSTS50020: User account 'xxxxx@outlook.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '23523755-3a2b-41ca-9315-f854902566a95'(ACOM Azure Website) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

How do I determine which of my accounts needs to have the failing account added as an external user?

How is an external user added?

azure-ad-domain-services
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ArtBarrios,

I had the same thing start happening to me today when I try to sign in to Azure from a known good/paid account.

Wish I could help more, but I am also dead in the water :-((

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This may not help unless you have a second Azure account but I was able to sign in with a second work account, then log out of the portal, and immediately log in with my personal account (that was failing) and it worked. No idea why. Still annoying as all get out. Best of luck.

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Logging into my corporate Azure account and logging back out did not help me get logged into my personal account.

Any other suggestions?

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amanpreetsingh-msft avatar image
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amanpreetsingh-msft answered amanpreetsingh-msft edited

Hi All · The issue at the Azure backend is now resolved.

You should be able to sign by using both https://portal.azure.com as well as https://azure.microsoft.com.

Apologies for the inconvenience caused. @AlanG-5097 @DeepakHaldiya-9164 @ChuLinTao-5998 @achmad-5874 @GuyProvost-1052 @TigerWoods-1308 @IgorBernardesUrias-2034 @Lucero-9977 @ArtBarrios-4443

Regards,
Aman

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Lucero-9977 avatar image
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Lucero-9977 answered IgorBernardesUrias-2034 commented

I have the same problem, but so far goes my "Azure experience", somehow I am not surprised :/

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i am also having the same problem. I am unable to access the portal. All day with this instability.

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TigerWoods-1308 avatar image
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TigerWoods-1308 answered TigerWoods-1308 published

Same problem. I just signed up for a free account and cannot login.

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GuyProvost-1052 avatar image
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GuyProvost-1052 answered

Same thing here. I can use Azure Storage Explorer and Azure Data Explorer and use my account, but can't connect with this same account to get to the portal!

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achmad-5874 answered achmad-5874 published

Same here, I just created my new azure and unable to login to the portal

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ChuLinTao-5998 avatar image
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ChuLinTao-5998 answered

Same problem here!

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DeepakHaldiya-9164 answered DeepakHaldiya-9164 published

same problem here

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DeepakHaldiya-9164 avatar image
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DeepakHaldiya-9164 answered

I tried on 2 machines. Similar issue.

I was able on log-in from machine 1, but not from machine 2. From machine 2, I can go to my hotmail.com account but not on azure portal. Azure Virtual Machine is set up on my personal account, not on the organization account.

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h0ge avatar image
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h0ge answered BradleyFalzon-4904 published

please try go to portal directly

https://portal.azure.com/

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Thank you so much this worked

2 Votes 2 ·

Yep, fixed it for me too, thank you.

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AlanG-5097 avatar image
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AlanG-5097 answered AlanG-5097 published

Try this, it worked for me.

  1. Go to azure.microsoft.com

  2. Select Free Account.

  3. Sign in with your email.

  4. It will detect that you already have a subscription and give you the option to use it.


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