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MelanieSpringer-5368 asked Docs-4663 answered

Blue Screen - Stopcode DPC_WATCHDOG_VIOLATION

I've been experiencing this crash every few days for a few weeks. I have tried various solutions in other forums, but have not had any success. Any help would be appreciated.

Generally, it's occurred when I've been watching a video and/or playing a game.

Here is the information from the Reliablity Monitor report on the crash:

Problem Event Name: BlueScreen
Code: 133
Parameter 1: 1
Parameter 2: 1e00
Parameter 3: fffff80419cfa320
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: 0x133_ISR_rt640x64!MPMessageIsr_RSS_4_CPUs


As for the memory dump, here it is - https://www.dropbox.com/s/a4tiuz00di8xlrp/MEMORY.DMP?dl=0

windows-10-general
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LimitlessTechnology-2700 answered MelanieSpringer-5368 edited

Hello @MelanieSpringer-5368

The error 0x133 is always related to a faulty driver or a driver integration with the system that enters in conflict: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x133-dpc-watchdog-violation

Since this happens during usage of GPU resources I would suggest to update the firmware and drivers to the latest versions for your GPU. Additionally I would consider a BIOS update.
If you are not familiar with this operations, I would recommend post a question on the Forums of the GPU or Motherboard manufacturers for their community experts to provide a better explanation of the process.

Last recommendation, would be make a clean boot, disabling 3rd party services from StartUp as sometimes additional "Performance" or "Gamer profile settings" may cause the error, even when your hardware and drivers are ok. Sometimes that software can push too much the limits and the system crashes.

How to perform a clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
(*If after clean boot the issue disappears, then enable back the services one by one to detect which one was causing the issue)

Hope this helps to narrow it down,


--If the reply is helpful, please Upvote and Accept as answer--

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Thank you for the reply.

How exactly do I go about updating the firmware?

Edit: I figured it out. I'll report back on whether or not it works.

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Docs-4663 answered MelanieSpringer-5368 commented

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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The V2 Log Collector doesn't appear to have a download option, instead just saying "No permission to download"

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Docs-4663 answered MelanieSpringer-5368 edited

Log onto each Windows Questions and/or Ten Forums then download and run the software > post a share link into this thread

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Docs-4663 answered MelanieSpringer-5368 commented

Please perform the following steps:

1) The BIOS: Version/Date LENOVO O4NKT16A, 9/3/2020

Upgrade the BIOS: 16A > 19A
https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544035-bios-for-windows-10-64-bit-legion-r5-28imb05-desktop-legion-t5-28imb05-desktop


2) Find replacement drivers on the Lenovo or component manufacturer websites for:
dptf_cpu
rt640x64
nvlddmkm


3) Download replacement drivers to the desktop

4) Disconnect from the internet

5) Uninstall and reinstall the above drivers

6) Reconnect to the internet and perform Windows / driver updates

7) Run the Intel driver update software:
https://www.intel.com/content/www/us/en/download-center/home.html





dptf_cpu dptf_cpu c:\windows\system32\driverstore\filerepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\dptf_cpu.sys

esif_lf esif_lf c:\windows\system32\driverstore\filerepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\esif_lf.sys

Intel(R) Dynamic Tuning service esifsvc Running Auto Own Process "c:\windows\system32\driverstore\filerepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\esif_uf.exe"

Name [00000002] Realtek PCIe GbE Family Controller
Adapter Type Ethernet 802.3
Product Type Realtek PCIe GbE Family Controller
PNP Device ID PCI\VEN_10EC&DEV_8168&SUBSYS_371717AA&REV_15\01000000684CE00000
Driver C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (10.45.928.2020, 1.12 MB (1,171,552 bytes), 10/27/2020 8:53 PM)

rt640x64 Realtek RT640 NT Driver c:\windows\system32\drivers\rt640x64.sys

C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLEI.INF_AMD64_B7A071E4D598F35C\NVLDDMKM.SYS (30.0.14.7212, 35.72 MB (37,458,552 bytes), 9/23/2021 9:20 AM)



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In regards to step 2: Do you have any advice on figuring out what each specific driver is? Also, thank you for the assistance!

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Docs-4663 answered MelanieSpringer-5368 commented

1) Perform all of these steps using the Lenovo website.

2) Enter the product or serial number to make sure that you download the best drivers.

3) Download and install:

(replace all of these existing drivers by reinstalling them)

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544023-realtek-lan-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544021-realtek-wifi-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds550299-nvidia-graphic-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544011-intel-chipset-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544032-intel-dptf-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544009-intel-me-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop


4) After replacing the above drivers:

a) run the Lenovo automatic driver update:
https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/automatic-driver-update

b) perform Windows updates with any drivers

c) download and install Intel driver and support assistant:
https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html


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Thank you so much, Docs! I'm going to go through these steps, and wait a few days to see if the BSoD happens again.
I want to make sure the problem is completely dealt with before marking anything as an answer.
Your help is greatly appreciated.

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Docs-4663 answered MelanieSpringer-5368 commented

You're welcome.

Glad to help.


Sometimes there are hardware problems that appear after replacing multiple drivers.


After upgrading the BIOS and replacing the drivers monitor the computer using the reliability monitor.


See this link:
https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/


In case there are any problems in the future you can post a new V2.

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I'll preface this by saying my computer hasn't had the BSoD for a few days now, but I want to ask:
What can I do to make sure this doesn't happen in the future? Or will things like the Intel driver and support assistant be sufficient to prevent this?
I can't help but worry about it happening again (though logically I know it'd be a matter of getting another V2 log and seeing what it has to say. It's just hard not to worry).

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Docs-4663 answered MelanieSpringer-5368 commented

That's great news that there have been no more BSOD.

BSOD can be caused by problems related to software and hardware drivers, hardware, and firmware.

So there is little that can be done to prevent BSOD.

Microsoft had reported that preliminary reports of Windows 11 usage had fewer BSOD.
(This includes the new hardware requirements and how the new operating system interacts with hardware)

The best an end user can do is to make free or pay backup images.

The backup images typically allow end users to protect their important files when from:

corruption of the operating system
corruption of the registry
corruption of the component store
corruption of the drive file system
malware
ransomware
failure to boot
etc.


These are some software:

Acronis
Aoemi
EaseUS
Macrium
Paragon
etc.




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Bad news, the crash happened again. Here's the V2 log - https://drive.google.com/file/d/1oM1HxCMNbZv1sXRcqGphTrBpitXLUghH/view?usp=sharing
Also, this red text showed up in the log collector, should I be concerned? https://i.gyazo.com/471a2cb81cf6c8779cd6a512327ec3a5.png

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Docs-4663 answered MelanieSpringer-5368 commented

Please search for: C:\Windows\MEMORY.DMP

10/13/2021 3:52:09 AM 1746.99 C:\Windows\MEMORY.DMP

Save to the downloads folder > zip > post a new share link


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Docs-4663 answered MelanieSpringer-5368 commented

1) Open administrative command prompt (ACP) and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
12) wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
13) bcdedit /enum {badmemory}
14)Powercfg -h off

15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all

right click on the top bar again > left click on edit then copy > paste into the thread



I'll debug the memory dump much later.


Event[5792]:
Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 2021-10-11T04:07:26.1060000Z
Event ID: 16
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-SMB73H4
Description:
Windows failed to resume from hibernate with error status 0xC0000001.




Event[6082]:
Log Name: System
Source: Netwtw10
Date: 2021-10-13T03:50:32.1300000Z
Event ID: 5010
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SMB73H4
Description:
Intel(R) Wi-Fi 6 AX200 160MHz : The network adapter has returned an invalid value to the driver.





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Doc, here. I had to put it in a pastebin due to the length: https://pastebin.com/YKxX2ZxV

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Just realized I had the pastebin set to private, sorry. It should be accessible now.

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In case you missed it, I fixed the pastebin so that it wasn't privated. Also, I have to wonder if the crash was caused by the fact that NVIDIA updated its Game Ready Driver yesterday, and I installed the update. https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/471331/geforce-49613-grd-feedback-thread-released-101221/ As can be seen in the forum post, it seems that people are having issues with it, though DPC_WATCHDOG_VIOLATION crashes don't seem to be a known issue (which, in at least one update, was a known issue). Should I try rolling back?

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Docs-4663 answered MelanieSpringer-5368 commented

Windows Resource Protection found corrupt files and successfully repaired them.


Please perform the following steps:


1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2) re-install the Nvidia GPU driver from the Lenovo website

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds550299-nvidia-graphic-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop


Display Driver Uninstaller Download version 18.0.4.4 (or newer version if available)
https://www.wagnardsoft.com/

Display Driver Uninstaller: How to use - Windows 7 Help Forums
https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html


3) Uninstall and reinstall: Netwtw10.sys
Intel(R) Wireless Adapter Driver for Windows 10

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544019-intel-wifi-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop
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Name [00000001] Intel(R) Wi-Fi 6 AX200 160MHz
Adapter Type Ethernet 802.3
Product Type Intel(R) Wi-Fi 6 AX200 160MHz
PNP Device ID PCI\VEN_8086&DEV_2723&SUBSYS_00808086&REV_1A\4&38782956&0&00D8
Service Name Netwtw10.
Driver C:\WINDOWS\SYSTEM32\DRIVERS\NETWTW10.SYS (22.80.1.1, 4.92 MB (5,162,048 bytes), 9/16/2021 9:21 AM)


netwtw10 ___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit c:\windows\system32\drivers\netwtw10.sys



nvlddmkm.sys Wed Oct 6 12:37:58 2021 (615DFB16)
Netwtw10.sys Mon Sep 13 01:13:59 2021 (613F0847)



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Thanks again, Doc! I'll do these steps, and let you know if the crash happens again.

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How do I go about uninstalling netwtw10.sys? I assume it's not as simple as just deleting the file.

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Actually, dumb question, is it just a matter of installing the "Intel(R) Wireless Adapter Driver for Windows 10" netwtw10.sys thing? Does that take care of the old file?

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