Error 0x0000007c connecting to to a shared printer on Server 2019

Gary Henry 1 Reputation point
2021-11-06T15:55:41.63+00:00

For about two years I have been using my windows 2019 server to connect to a shared printer on a windows 10 machine (There is an app that only runs on server that I need to print labels from) but for about two weeks I can no longer connect to this specific printer and I get an error that windows cannot connect to it but other devices/workstations can connect to the printer just fine. I also have 3 other shared printers and they are working just fine. Other printers connect to the server as you can see below it is just this one for some reason.

I have read some people giving solutions one of them involves deleting the contents of this folder C:\Windows\System32\spool\drivers\x64\3 but this folder seems to contain drivers for my other shared printers so I was hesitant to do that before I asked the question.

I have updated the server, and the windows 10 machines rebooted both I did not see anything in the firewall that would prevent this. Does anyone have any suggestions, please...

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thank for your help!

Gary146994-pic.jpg

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,470 questions
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  1. N.Z 1 Reputation point
    2021-12-03T19:17:56.46+00:00

    I tried to connect those printers with Ethernet instead of workstations, and it looks good now.

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