Windows shows no internet access but it worked

Andre0 26

When my Windows 10 laptop connected to Wi-Fi, it said No Internet Access, I could access website through IE but I couldn’t access to the Microsoft store. What’s the problem of my laptop?

Sunny Qi 10,906 Reputation points Microsoft Vendor

2020-08-10T10:23:01.697+00:00

Hi,

Thanks for posting here.

Before we go further, may I confirm with you what's the OS version of your Win 10 client?

Meanwhile I would like to confirm whether you can access to Office 365 or Outlook?

Best Regards,
Sunny
Andre0 26 Reputation points

2020-08-13T16:13:54.68+00:00

sorry for the late reply, Windows 10 version 2004. And another problem is it's too slow when access to Internet with browser after connecting to wifi.
Falcon IT Services 226 Reputation points

2020-08-13T17:06:22.99+00:00

Hello Andre0,

Generally the Internet icon shows connectivity when the system is able to resolve and ping *.Microsoft.com. If you can surf the Internet but you see an icon with a yellow triangle, it's likely that there is no access to Microsoft (thus you cannot access the MS store).

If this ONLY happens when you are on WiFi, then the likely cause is that the WiFi router or WiFi zone has some sort of site blocking enabled OR you have a misconfigured DNS setting on the WiFi adapter.

If this happens regarless of whether you are WiFi or on Cable, then the issue might be misconfigured DNS on your router/adapter, DNS blocking service (such as OpenDNS) disallowing acces to MS or software installed on your PC that block access to MS.
Seied Mohsen Houshyar 11 Reputation points

2021-05-15T06:39:11.833+00:00

I delete WiFi network by click on FORGET and reconnect to network has been solved the problem.
it is on DHCP.

Vote if solved your problem
Mark Stanbrook 16 Reputation points

2021-08-30T10:05:28.213+00:00

Windows does not 'ping' for connected checks. Using ICMP for network awareness would be... stupidity of the highest order.

Parts of Windows and applications written to register with it use the NLA (Network Location Awareness) Service. This service has been buggy for going on a decade now. It used to be the recommended fix to turn it off but it has grown into a monster that Windows won't let you turn off anymore. There is a video linked below on how to alter it so that it might behave better.

The bug recently got a lot worse and with it now being an integral part of Windows I would recommend abandoning any apps that rely on it. e.g. Spotify uses it , Amazon music does not. Microsoft Store uses it, your Browser does not.
Ayan Chakraborty 1 Reputation point

2021-09-11T09:08:50.417+00:00

Its maybe because of something like peerblock some times it blocks the ip of the router
Dejan Penezic 6 Reputation points

2021-09-15T18:42:38.877+00:00

Control Panel\Network and Internet\Network Connections
RIGHT CLICK ON ETHERNET GO DISABLE
RIGH CLICK ON ETHERNET GO ENABLE
SOLVED
Millicent 1 Reputation point

2022-05-23T09:32:50.983+00:00

didnt work for me
Keila Aguilar 1 Reputation point

2022-12-23T14:15:32.567+00:00

My windows 10 pc does the same thing.
It's not my wifi or my router.. I called my internet provider and they assured me the problem is definitely not on their end. For $75 cdn a month it better be top quality!..

Anyways.. I have to restart the wifi access on my laptop almost every dang morning... Sometimes it won't even show me the wifi or ethernet icons in the settings box! Only the airplane mode! Which I have never ever EVER
use.... Like this morning... when it does this i can't even access the start menu!!!. But as soon as I dead restart my laptop and it comes back on without problems!!.... Here's the kicker! The whole time the "wifi" doesn't work on the laptop... the laptop keeps freezing saying Windows explorer has stopped responding! It's not the wifi that is the problem..

So please issue an update or whatever necessary to correct this... clearly many people are experiencing the same problem and it's not our internet...
jc 0 Reputation points

2023-03-30T18:19:49.9033333+00:00

for anyone having this problem on windows 11, try restarting windows explorer in task manager

Accepted answer

Sunny Qi 10,906 Reputation points Microsoft Vendor

2020-08-14T09:42:24.497+00:00

Hi,

Thanks for your reply.

Based on my research "NCSI taskbar icon may report "no internet" on Windows 10 2004 devices that DO have internet access" is a known issue, for more information, please kindly refer to the following link:

https://social.technet.microsoft.com/Forums/en-US/4c8654be-d3da-4611-a649-110ca5a7c70a/ncsi-taskbar-icon-may-report-quotno-internetquot-on-windows-10-2004-devices-that-do-have?forum=win10itpronetworking

You can assign the IP address manually to the impacted client as a workaround, then everything works again. You can even switch back to DHCP after that.

Please refer to the following detailed steps:

Click "Start" button and insert cmd.exe, select Run as administrator. Then please insert the following command in cmd window:
ipconfig /all

Locate the IPv4 address of Wi-Fi adapter and remember the IP address, Subnet Mask, and Default Gateway.

Click Start button and insert "ncpa.cpl", press Enter to access to Network Connections. Right click the Wi-Fi adapter and select properties. And then please select TCP/IPv4 and click Properties.

Please select "Use the following IP address" and inset the IP address, Subnet Mask, Default Gateway manually and click OK to apply the changes.

And then, please go back to the TCP/IPv4 properties and select "Obtain an IP address automatically" and click "OK" to apply the change.

Hope my answer will help you.

---Please Accept as answer if the reply is helpful---

Best Regards,
Sunny
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6 people found this answer helpful.
Sezan Mahmud Shuvo 11 Reputation points

2021-06-14T23:07:50.523+00:00

Doesn't work!

Sezan Mahmud Shuvo 11 Reputation points

2021-06-14T23:19:17.367+00:00

Doesn't work

Michael Kempe 6 Reputation points

2021-07-07T09:01:32.873+00:00

Does not work. We have manual IP's (no DHCP) and use a Proxy Server. Windows always says 'No Internet', but we are connected! When will this issue got resolved?

Duncan Clay 16 Reputation points

2021-09-20T19:16:49.123+00:00

This was the cause so thank you for identifying that. However there is a much simpler fix if you are using DHCP:

Open a command prompt as administrator

Type ipconfig /release

Type ipconfig /renew

I had the exact problem as the OP. My computer is connected by ethernet. My ISP went down over night. In the morning I could use the Web, ping and resolve DNS. Outlook and other apps would not connect, and the tray icon showed showed as no internet. I'm sure rebooting would have worked as well (as it does for most problems).

For those that say this didn't work, it would be because you have a different problem with the same symptoms.

Adrian Li 1 Reputation point

2022-03-09T11:00:54.073+00:00

This worked for me

David Malepeai 1 Reputation point

2022-03-31T05:35:05.687+00:00

Thank you very much. This worked for me.

George Papadopoulos 6 Reputation points

2023-02-09T21:13:40.8733333+00:00

This answer has absolutely no use to the issue that has be reported!
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11 additional answers

Alex 1 Reputation point

2021-07-27T10:33:45.343+00:00

Believe or not
1, Unplug the LAN cable which is connecting switch from the Modem. Wait for 1s.
2, Unplug the LAN cable which is connecting switch from the PC. Wait for 1s.
3, Plug-in the LAN cable from switch to PC. Wait for 1s.
4, Plug-in the LAN cable from switch to router. Wait for 1s.
5, Solved until next restart :-)

Gosh
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H. Dao 1 Reputation point

2021-09-22T15:57:17.987+00:00

Luckily I fix the issue by allowing "Core Networking Diagnostic" through firewall:
control panel > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall
then scroll down to "Core Networking Diagnostics" entry and check the 3 checkboxes under Name/Private/Public.
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Pamela Webster 1 Reputation point

2022-07-20T09:48:39.787+00:00

P:ossible quick-fix:

I'm connected to TP-LINK M5350 wifi on a Vodafone SIM (while the main landline is down)
My laptop regularly says 'No Internet but my phones are connected to the same WiFi and have internet.

I've now found that if I set up a hotspot on one of my phones, and connect to that, the laptop then has internet.
After a while I re-connect the laptop directly to the WiFi & it has internet.

Nothing wrong with the connection or the laptop setup, just that Windows doesn't seem to pick up on it & needs a kick.
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