Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Docs 15,146 Reputation points
    2021-11-23T09:08:13.107+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

    https://www.windowsq.com/t/bsod-posting-instructions.17/
    https://www.windowsq.com/resources/v2-log-collector.8/
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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  2. Docs 15,146 Reputation points
    2021-11-23T10:12:28.237+00:00

    The logs displayed drive problems.
    The RAM modules are mismatched.

    Please perform the following steps:

    1) Run HD Tune: (free or trial version)(test all drives)

    Post images or share links for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    2) Sea Tools for Windows (test all drives)
    Long generic test

    3) Search for C:\windows\memory.dmp
    Save to the downloads folder > zip > post a share link with only the memory dump into this thread using one drive, drop box, or google drive

    4) Open administrative command prompt and type or copy and paste:
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    chkdsk /scan
    powercfg -h off
    wmic recoveros set autoreboot = false
    wmic recoveros set debuginfotype = 7
    wmic recoveros get autoreboot
    wmic recoveros get debuginfotype
    wmic computersystem where name="%computername%" set automaticmanagedpagefile=true
    wmic computersystem where name="%computername%" get automaticmangedpagefile
    bcdedit /enum {badmemory}

    Post images or share links of the commands with results into this thread.


    Disk & DVD/CD-ROM Drives

      Drive: C:
    

    Free Space: 161.7 GB
    Total Space: 486.4 GB
    File System: NTFS
    Model: NVMe KINGSTON RBUSNS8

      Drive: G:
    

    Free Space: 153.6 GB
    Total Space: 486.4 GB
    File System: FAT32
    Model: n/a

      Drive: S:
      Model: NVMe KINGSTON RBUSNS8
    

    Event[4080]:
    Log Name: System
    Source: disk
    Date: 2021-11-16T11:22:56.0280000Z
    Event ID: 7
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: YJ-Acer
    Description:
    The device, \Device\Harddisk1\DR5, has a bad block.

    Event[2524]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 2021-11-09T19:15:24.9650000Z
    Event ID: 16
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: YJ-Acer
    Description:
    Windows failed to resume from hibernate with error status 0xC0000001.

    Location : ChannelA-DIMM0
    BankLabel : BANK 0
    Manufacturer : Kingston
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 2667
    Serial : C58C268F
    PartNumber : 9905711-016.A00G
    ECC : False
    TypeDetail : {Synchronous}

    Location : ChannelB-DIMM0
    BankLabel : BANK 2
    Manufacturer : Micron
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 3200
    Serial : 00000000
    PartNumber : 4ATF51264HZ-3G2J1
    ECC : False
    TypeDetail : {Synchronous}

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  3. Docs 15,146 Reputation points
    2021-11-26T07:10:22.02+00:00

    When available please update your progress with the earlier steps.

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  4. Docs 15,146 Reputation points
    2021-11-30T04:14:21.52+00:00

    For all steps / tests make sure that images or share links are posted into this thread

    For the memory dump please ZIP and post a separate share link with only this file.

    Approximately when were each RAM module installed?

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  5. Docs 15,146 Reputation points
    2021-11-30T04:38:22.607+00:00

    When available please post HD Tune results for each drive: C:, G:, S:
    a) health
    b) benchmark
    c) full error scan

    Which RAM module was added and what was the approximate date?

    Is the computer under warranty?

    1 person found this answer helpful.
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