Outlook 2019 C2R crashes when I try to manage Rules and Warnings

Question

Hi All,

After Office 2019 C2R updated itself from version 16.0.12827.20470 to the latest version, Outlook 2019 crashes on several Windows 10 Pro PC's when I select Rules -> Manage Rules and Warnings. When I restore Outlook back to the previous version 16.0.12827.20470 I can edit and add rules without any problem.
Restoring to the previous version is done through the command officec2rclient.exe /update user updatetoversion=16.0.12827.20470

I have searched the internet for this issue quite some time now, but although it is mentioned a couple of times, there seems to be no solution to resolve this.

On one of the PC's I have already tried a lot to solve this, including repairing office, creating a new profile but none of them resolved this rules issue.
I use several POP3 and IMAP accounts as well as quite a lot of rules.

I have attached a screenshot of the viewer for diagnostic information regarding the crash, maybe that will put somebody on the right track.
Does anyone have seen this issue before and (even better) knows a solution for this issue?

I would really appreciate help with this.

Answer 1

Thanks everybody for sharing all their efforts and findings to figure out why Outlook 2019 was crashing when editing rules.

Based on the acknowledge of the fix by several users, that were facing this issue, we can now safely say that Microsoft solved this problem starting with Outlook version 2102 build 13801.20266

Answer 2

Me too. I was going to wait a little before posting to make sure it wasn't a temporary thing, but since the last update a few days ago, I can edit Outlook rules without crashing. It looks like Microsoft got it fixed. Whether on purpose or accident, I don know, but the problem went away.

Answer 3

Finally! I am glad the fix solved the problem as it was so annoying. Many thanks guys to share the info.