Microsoft Teams
A Microsoft customizable chat-based workspace.
9,122 questions
How to resolve an issue with Authenticator app and Teams
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 97%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tom
1
Reputation point
My organisation is now requiring Authenticator to use anything from laptop and phone which works absolutely fine for documents and outlook.
When I try to use teams, on iPhone XR, it forever cycles between the Teams app and the Authenticator app without actually doing anything.
Eventually I get a domain error, saying the operation couldn’t be completed, error code -50000
If I then retry it asks for my account name/password which I enter, then it gives me another error saying that my account does not exist in the tenant. But it definitely does as my IT team can see it and I can use it for everything else.
It then tells me to sign in with a different azure directory user account.
Latest log in attempt is below
Request Id: eae3f566-e299-4036-9b7c-a2cc0a05c400
Correlation Id: 0530162f-9213-43da-919b-5d6dd4dd02f2
Timestamp: 2022-04-26T11:07:16Z
Microsoft Teams
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,538 questions
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor2022-04-27T02:58:22.54+00:00 Hi @Tom
Have you tried to change another device to see if it can be reproduced?
Does anyone else have the same problem in your organization?
To exclude the client issue, we firstly recommend you try to clear Teams client cache file and restart it to see if it can be fixed.
-
JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor
2022-04-29T10:37:42.567+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
Sign in to comment