teams schedule in Outlook error

liuwei@cesm 631

Hi,

Teams addin Outlook. (Office version is Office 365 business).
Mail box is our own domain.
When initate a meeting from teams, it give error, "user account in Outlook and Teams do not match". Is there any configuration to check on this issue?
Understood if add microsoft build-in outlook could fix this issue.

It had been working fine untill today I uncheck Team Meeting add-in and check again on option of Outlook configuration.

Brgds
liu Wei

Yuki Sun-MSFT 40,881 Reputation points

2022-05-12T02:24:30.947+00:00

Hi @liuwei@cesm ,

Does the issue occur when you try to create a Teams meeting from within the Outlook desktop client?
Any potentially relevant changes were made right before the issue started to appear?

As the error message indicates that you are using different accounts for Outlook and Teams client, it's suggested to double confirm you are signed in both applications with the same user account.

If the error persists, I'd recommend trying to sign out and quit Teams, then clear the Teams cache and sign in again using the correct user account. If it doesn't work either, please try creating a new Outlook profile using the same user account and check if it can help.

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Bagus, Tiara (658) 1 Reputation point

2022-05-12T06:24:26.453+00:00

same here with our office account. Some users report the same issue.
Aerts Wim 46 Reputation points

2022-05-12T08:03:29.56+00:00

Same problem in our organisation, it also started happening since the last 2-3 days.

Does the issue occur when you try to create a Teams meeting from within the Outlook desktop client? <-- yes

As the error message indicates that you are using different accounts for Outlook and Teams client, it's suggested to double confirm you are signed in both applications with the same user account.
We are using different accounts for outlook and teams.
The same account is used to activated office/outlook as in teams, but it is a different mail domain/mailbox
This has not been a problem until now
msnair 6 Reputation points

2022-05-12T09:04:34.127+00:00

I am also facing the same issue since a few days this week. i am having a different account for outlook and teams but this has not been a problem until now.
Aerts Wim 46 Reputation points

2022-05-12T09:06:15.01+00:00

I let a collegue who doenst have the problem yet set up his outlook and teams on my notebook and he can't reproduce it.
I removed my entere windows profile from the same laptop, setup outlook and teams again and i still get the error. In the meantime more and more of our employees are experiencing the issue.
Yuki Sun-MSFT 40,881 Reputation points

2022-05-12T09:18:51.357+00:00

Hi @Bagus, Tiara (658) ,

Are the affected users all using different accounts for Teams and Outlook?
Yuki Sun-MSFT 40,881 Reputation points

2022-05-12T09:22:11.863+00:00

@Aerts Wim ,

Would you have a look at the Service Health dashboard via Microsoft 365 admin center and see if there's any potentially relevant issue mentioned there?
Matthias Röper 1 Reputation point

2022-05-12T09:22:14.513+00:00

We have the same issue, started 2 days ago. Still no resolution.
Bagus, Tiara (658) 1 Reputation point

2022-05-12T09:23:38.037+00:00

We are in the middle of migrating our email domain, since last 2 months we were using different account between outlook & teams, but worked till today we received the report.
msnair 6 Reputation points

2022-05-12T09:44:14.547+00:00

I am also facing the same issue since a few days this week. i am having a different account for outlook and teams but this has not been a problem until now.
I have tried to clear the Teams folder as suggested and still the same problem. I do not have permission to check the Office 365 service health dashboard
Aerts Wim 46 Reputation points

2022-05-12T10:34:05.287+00:00

dont have access myself, but will ask
more topics about this keep popping up on the internet
https://techcommunity.microsoft.com/t5/microsoft-teams/bug-makes-teams-unusable-for-me/m-p/3363146/highlight/false#M112226
Michael Teusch 1 Reputation point

2022-05-12T13:29:18.487+00:00

same problem here on at least three different accounts
GPE 51 Reputation points

2022-05-12T13:41:43.913+00:00

Same here...
Rio 1 Reputation point

2022-05-12T13:59:41.707+00:00

Same problem here. Seems pretty wide spread. It is also discussed here: https://www.reddit.com/r/sysadmin/comments/umrtnz/teams_meeting_in_outlook/

ITeams app does not allow you to get a schedule meeting link if it does not have any invitees either, rendering if useless for anything other then chatting.
GPE 51 Reputation points

2022-05-12T14:41:43.097+00:00

We don't have Microsoft365 account.
We have Azure AD completely separated from our on-premise AD / Exchange servers (not even an hybrid-setup, nothing is synchronized).

Users affected are on Outlook 2016 or Outlook 2019, with Teams 1.5.00.11163 (64 bits).

This used to work flawlessly before.
xingwen qi 1 Reputation point

2022-05-13T14:37:38.817+00:00

we have face same issue today. two email account are in outlook( one is on-promise email account, another is office 365 mail account). today, some users cannot create the Teams Meeting.
The outlook message prompt: user account in Outlook and Teams do not match
Frank Schmidt 1 Reputation point

2022-05-16T09:43:31.86+00:00

We had the same issue last week, today without changes it works again.

Accepted answer

Gracias, Carlos 76 Reputation points

2022-05-13T12:30:53.757+00:00

I'm hearing from previously affected users that this is no longer an issue for them this morning (Friday 13). Can others please confirm?

@liuwei@cesm
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Isaac Turon Andreo 16 Reputation points

2022-05-13T12:51:59.707+00:00

We still have the problem. I have tried several actions with no successful resolution yet.

Ragman99 21 Reputation points

2022-05-13T13:07:20.297+00:00

Nope, still have the same issue. :(

xingwen qi 1 Reputation point

2022-05-13T14:34:36.03+00:00

same issue in my company,few persons face the same issue today

Aerts Wim 46 Reputation points

2022-05-14T09:32:48.81+00:00

I can confirm, i no longer have the issue

Yuki Sun-MSFT 40,881 Reputation points

2022-05-16T07:02:48.687+00:00

Hi @Isaac Turon Andreo , @Ragman99 ,@xingwen qi ,

May I know if you have had a chance to clear Teams client cache and then try it again?
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Isaac Turon Andreo 16 Reputation points

2022-05-12T13:26:31.067+00:00

Hi there team, we have the same problem here, we have 2 different domains and it worked until today.
We have checked if there are any windows update that could been create this problem but there are no update since 21 of april in the machines.
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GPE 51 Reputation points

2022-05-12T13:49:03.77+00:00

Hello,

We have Azure AD completely separated from our on-premise AD / Exchange servers (not even an hybrid-setup, nothing is synchronized).

We manually create users in Azure AD with @Company portal .onmicrosoft.fr. These accounts are only used for MS Teams.
On-premise, users have a @Company portal .com email address.

Up until recently, we had no issue with creating meeting from Outlook in Teams.

Now, some users are facing with "The user account in Outlook and Teams do not match. Please make sure you are signed in to both application with the same user name and privileges"

The issue is seen only by a handful of people right now, but I fear more and more users will be impacted.

Thank you.

--- Edit 1:
Users affected are on Outlook 2016 or Outlook 2019, with Teams 1.5.00.11163 (64 bits)

A user not affected is using Teams 1.5.00.9163 (64 bits)

---- Edit 2:
Found a workaround : it works if I go to the Azure AD user profile, and change the User Principal Name (UPN) from xxx@Company portal .onmicrosoft.fr to xxx@Company portal .fr
Note that contoso.fr need to be added as a custom domain first.
User need to disconnect and reconnect.

But this is not something we want, we like having two clearly separated accounts (@consoto.com on-premise, @Company portal .onmicrosoft.fr for Teams) as it helps differentiate accounts/password for our users.
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Sargon Aelther 6 Reputation points

2022-05-12T14:07:32.343+00:00

Those affected, do you have automatic updates disabled in office?

I have this theory that if Teams version auto-updates to the latest, while Office remains on some old version, such as 2008, there may be some compatibility issues between the two. If so try updating office to something newer such as 2202.

This may also explain why some users are affected while others are not. Teams may not have yet updated for everyone.
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1 person found this answer helpful.
Matthias Utrata 51 Reputation points

2022-05-12T14:13:31.71+00:00

Already tried several combination.

Fun fact: identical software combinations can work for one user, but not for another.
So will be interesting if we will get a solution there or if MS messed it up.

Isaac Turon Andreo 16 Reputation points

2022-05-12T15:01:15.36+00:00

I confirm @Matthias Utrata says, We also have tried it. It works for my account in a computer, but not for the other users in the same computer. We also have checked that we have the same software versions in the computers.
In our case I detected that my users have different name before the domain. We only have two users with this issue and I think that maybe will be for this.
pex mari@Company portal .fr and maria@Company portal .onmicrofsoft.fr
For all those users that have the same username before the domain it still working.
What about your users?

GPE 51 Reputation points

2022-05-12T15:05:33.723+00:00

In our case, there is a perfect match between prefix@Company portal .fr and prefix@Company portal .onmicrosoft.fr

But it works if I go to the Azure AD user profile, and change the User Principal Name (UPN) from xxx@Company portal .onmicrosoft.fr to xxx@Company portal .fr (but contoso.fr need to be added a custom domain first).

However, this is not something we want to do, as we like having two clearly separate account name.

Sargon Aelther 6 Reputation points

2022-05-13T12:11:18.747+00:00

Yeah, looks like you're right, seems to be affecting users, not computers or software versions.

Unfortunately, I don't think the username matters. I have two aliases, User@Company portal .com and User_Adm@Company portal .onmicrosoft.com and it works for me. I have another user with just User1@Company portal .com and it does not work for them.
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liuwei@cesm 631 Reputation points

2022-05-14T06:53:29.04+00:00

Hi, All,

Support give advice to add micorsoft domain to our own mail server record.
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Yuki Sun-MSFT 40,881 Reputation points

2022-05-16T06:58:38.87+00:00

Hi @liuwei@cesm ，

Thanks for sharing the information you've got with us!
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teams schedule in Outlook error

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