Need a Hotfix.. Get it online
At Microsoft PSS, we get a lot of Hotfix requests. Till few days ago we always required customers to call into Microsoft Product Support to get a Hotfix. But since few days we have made many, if not all, Hotfixes available on web. So now on getting Hotfix is as simple as filling up a simple online form and receive the Hotfix by email.
I hope this helps and makes you happy!