How to get help for Update Rollup 2 for Windows XP Media Center Edition 2005 setup issues
I have heard from a couple of folks so far who have tried to install Update Rollup 2 for Windows XP Media Center Edition 2005 and ran into problems during installation or while trying to use Media Center after installation completed.
Update Rollup 2 setup is implemented as a chained set of Windows XP hotfixes, a DRM update, and the main Media Center update.exe package. The following is a list of log files for each of the packages installed as part of Update Rollup 2:
- %ALLUSERSPROFILE%\Application Data\Microsoft\eHome\EPG\*.* (only needed for television guide issues)
Note - in the paths listed above %windir% and %ALLUSERSPROFILE% are environment variables. You can go directly to those folder locations by clicking on the Start menu, choosing Run, typing either %windir% or %ALLUSERSPROFILE% and clicking OK. That will open up the chosen folder in Windows Explorer.
If you run into any issues while installing Update Rollup 2, please gather up all of the logs from the above list that exist on your computer, zip them and attach them in an email to me so I can take a look and try to diagnose the problem you're running into and provide a workaround or fix. You can email me at email@example.com, or use my blog contact form.
If you prefer, you can download this script and run it to automatically gather all of the above files into a single directory. You will need to make sure to zip them so that they will not be too large to send via email.
<update date="10/20/2005"> Added a couple of additional log files to the list </update>
<update date="10/24/2005"> Added one more log file to the list </update>
<update date="10/25/2005"> Added a link to a script that will automatically gather all of the files </update>
<update date="12/1/2005"> Added another log file to the list </update>
<update date="2/18/2006"> Added log files produced by the most recent Media Center hotfix packages </update>
<update date="4/28/2006"> Added log files produced by the April 2006 Media Center hotfix packages </update>
<update date="1/2/2007"> Added log files produced by the July 2006 and October 2006 Media Center hotfix packages </update>
<update date="11/20/2007"> Added information about how to find %windir% and %ALLUSERSPROFILE% </update>