Changes to Partner Support

Note: please see the following blog post for the latest on Australian Microsoft Partner Network support offerings and availability




As of July 1, 2013, email support for Microsoft Partner Network (MPN) members has been discontinued, whilst phone support and live chat is now limited to partners with an active Competency or Microsoft Action Pack subscription. Learn more about Microsoft Partner Network membership.


To continue providing an agile and responsive support experience for all partners, Microsoft has introduced the Partner Support Communities.




Microsoft Action Pack






Virtual Chat

Partner Support Communities


Live Chat


Phone Support




Virtual Chat

Find answers to your questions about the MPN with Virtual Chat support - available 24/7.

Access Virtual Chat support now.


The Partner Support Communities

The Partner Support Communities are a new platform to provide you with an enriched experience when seeking support. They include new features that enhance search capabilities and provide one-on-one communications capabilities.

Take advantage of the many benefits in the new platform, including:

  • A new, modern user interface
  • Improved search capabilities with results from the Partner Support Communities as well as TechNet, MSDN, and the Microsoft Community
  • Ability to request private communications with a Microsoft expert within any forum
  • Private forums where you can interact with other partners, Microsoft experts and support staff

Click here to learn how to get started. You will need to be associated to your organisations MPN profile.

Visit the Partner Support Communities.


Live Chat

Access real time, browser based support with Live Chat - available during business hours to MAPS and Competency partners. Chat with a support agent.


Phone Support

Speak to a phone support agent - available during business hours to MAPS and Competency partners.

Call 13 20 58 (Option 4) , please have your Partner ID ready.