Alan Page on Root Cause Analysis
I have worked with Alan off and on for a very long time now. When I heard that he gave a Lightning Talk at STAR East, the first thing that came to mind was "I wish I could have seen that". Last week, he posted what he talked about (and more?). I very much recommend giving his "Bug prevention in five minutes" post a read. He presents a great technique for root cause analysis (RCA) -- including one of my favorite analyses (I don't want to be a spoiler here, but it involves lack of sleep).
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