Support Debugging Tool Build 17 hotfix released

David Meego - Click for blog homepageJust before I went on leave over Christmas and New Year, I announced the release of the Support Debugging Tool Build 17.

Well, as much as I try to ensure that there are not any bugs in the code, I managed to introduce one.

So this hotfix build fixes the bug which can cause the two Support Debugging Tool buttons to appear multiple times on the Standard Toolbar.

I also fixed an issue with the SQL Profile Trace setup where it can generate SQL errors if the system has users in the SY_Users_MSTR (SY01400) table which don't exist as SQL Logins. This situation can happen when databases are restored to a different SQL Server.

If you have a previous build (including the original build 17) installed, please just install this update over the top of the existing code, no need to uninstall first. 


Below is a summary of the changes made for releases 10.00.0017, 11.00.0017 and 12.00.0017, dated as Last Modified: 25-Jan-2013:


  • Fixed repeated creation of Screenshot and Support Debugging Tool Toolbar buttons on the Standard Toolbar.
  • Fixed SQL Profile Trace setup errors when user exists in SY01400 table but does not have a SQL login.



For downloads, please see the Support Debugging Tool Portal Page:

Support Debugging Tool Portal


Support Information 

The Support Debugging Tool is a custom built tool to provide additional capabilities to troubleshoot issues and is not part of the standard Microsoft Dynamics GP released application. Technical support for this tool is not handled via the standard support systems and instead is provided via the public Microsoft Dynamics GP Community Forum. You can use the link below to access the forum:

To assist the partners and Microsoft employees who monitor the forum for these questions, please prefix any subject lines with the initials "SDT: ".


More Information

For more information, please see the Support Debugging Tool Portal Page:

Support Debugging Tool Portal


Please post your feedback on what you think of this build and what you would like to see in the future.

Thanks to Robert Cavill for his assistance with this build. Thanks also to Kelly Youells for getting the files on PartnerSource updated.


16-May-2013: Updated More Information and Downloads to link to Support Debugging Tool Portal page.