Tip o' the Week #159 - Avoiding breakers on the side
What’s that you say? A Breaker on the Side? Well, Back in the late 1970s and early 80s, no self-respecting furry-dice-toter would be without their Chicken Box in their Roller Skate. The radio was channel-based, and though the users could agree to move a conversation onto a specific channel, there was always the possibility that someone else could either come in and crash the conversation, or they might be on that channel already.
Which was often interesting.
This week’s Tip comes after a day of being on both sides of the modern, Lync-based equivalent – that of having a conference call which has unintended participants. This often happens because the organiser of the call is using the same conference ID for multiple Lync meetings – by default, when using the Outlook addin to create an online meeting (or to add Lync meeting details to an existing appointment) , the user’s default Conference ID is used to create that meeting. And that can lead to unexpected and potentially embarrassing behaviour.
It’s possible when you’ve finished a conference, that new people will start to join for the next one, and previous attendees will still be online (they may have hung up the audio piece, but if they haven’t closed their Lync window and they haven’t been booted out specifically, they’ll still appear as attendees). Worse, if there was material – such as slides – being presented in the conference, it could still be available to the newly joined people. Another scenario is that if a call is over-running, and new attendees for the next one scheduled join straight into the tail end of the previous call. They’ll probably be all, “Hello? Hello?” when they come online, and of course they’ll hear the dregs of the previous meeting as it wraps up. Bad enough in an internal meeting, but terrible in a customer or partner one.
In order to make sure this doesn’t happen, when you create a new appointment and make it a Lync Meeting, check out the Lync Meeting Options on the ribbon – the default will probably be to use your dedicated meeting space, but you might want to create a new space… with its own conference ID, and its own settings regarding whether people get to wait in the lobby, who’s a presenter etc.
Thanks to Chris Parkes for suggesting this timely tip.
Now, 10-10, see you again.