It's not true unless it's in a document
Raymond recently blogged about having to repeat himself multiple times in the same thread, answering the same question asked in different ways by the same person. It reminded me of one of my favorite old Exchange team stories:
On an internal technical DL about Exchange (I think in the e2k3 development phase but I don't remember for sure), someone in the field asked a question about how something in Exchange worked or whether or not a certain scenario was supported. A PM on the team (who shall remain nameless but to make the story flow easier i'll call him "Baul Powden" which I assure you is a completely fictitious name) replied on the thread answering the question.
The field guy replied all and said "That's all very well and good, but my customer must have this in a document. Is there a document that describes this?"
So Baul Powden selected his sent item, copied the contents to the clipboard, started winword.exe and pasted the contents in, and attached said document to the mail thread with a chipper:
Here you go.