End of support for Microsoft Windows XP SP3 and Office 2003

Windows XP Service Pack 3 (SP3) and Office 2003 will be reaching end of support in April 2014. We want to help youavoid the risk of running an unsupported version of Windows and Office, and to assist with your IT planning for 2012.

What is the situation and potential risk ?

Windows XP SP3 and Office 2003 willno longer besupported from April 8, 2014 onwards. After this date, Microsoft will not provide any public support for these products, including security patches, non-security hotfixes or incident support.

Running Windows XP SP3 and Office 2003 in your environment after their end of support date may expose your company to potential risks, such as: 

• Security & Compliance Risks - Unsupported and unpatched environments are vulnerable to security risks. This may result in an officially recognised control failure by an internal or external audit body, leading to suspension of certifications, and/or public notification of the organisation’s inability to maintain its systems and customer information.
• Lack of Independent Software Vendor (ISV) & Original Equipment Manufacturer (OEM) Support – A recent industry report from Gartner Research suggests "many independent software vendors (ISVs) are unlikely to support new versions of applications on Windows XP in 2011; in 2012, it will become common". And it may stifle access to hardware innovation: Gartner Research further notes that in 2012, most PC hardware OEMs will stop supporting Windows XP on the majority of their new PC models. See Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP SP3, June 2011.

What are the available options?

1. Upgrade - This option affords customers the best return on investment by deploying a modern PC with Windows 7 Enterprise and Office 2010. Whether you’re a small business or the largest corporation with offices worldwide, moving to a modern PC with Windows 7 Enterprise and Office 2010 offers your business the ability to improve productivity for your employees and increase operational efficiency through improved PC security and management.
2. Purchase a Custom Support contract through Premier Support to stay on unsupported products – If, for any reason, you decide to remain on Windows XP SP3 or Office 2003 after support ends, you have the option to purchase Custom Support.
3. Do nothing – Microsoft recommends customers avoid this option for it can put you at risk of potential security and compliance issues.  

Where can you find more information?

• Full details on Microsoft product support lifecycle is available at: https://support.microsoft.com/lifecycle
• Full details on end of support for Windows XP and Office 2003 is available at: www.microsoft.com/endofsupport
• Full details on Microsoft Consulting Services that can help you design, deploy and support your Microsoft solutions are available at: https://www.microsoft.com/services
• Full details on Microsoft deployment guidance, training and free deployment tools for your IT Professionals at: www.microsoft.com/springboard

If you would like more advice on your option, Microsoft Partners will be happy to talk to you in more detail. Use our Pinpoint tool to find a partner near you.