Partner Support Number Changes and Call Routing Guidance
Have a question about your MPN membership? Or looking for technical support and not sure where to go?
Whatever your query, we have a support option for you. Take a look below at our up-to-date list of routing options based on your membership level and support requirements.
You can also review the top MPN program/membership questions asked by partners covering membership, benefits, cloud services, training, downloads and software, technical services and incentives and the answers in our Top Partner Questions Library.
You can speak to our Regional service Centre on the number below. For instant response try the new 'click to chat' option on each page.
Regional Service Centre: please call: +44-(0) 344 800 6006
Opt 1. Cloud billing and subscription on behalf of customers
Opt 2. Technical support
Opt 3. Product information
Opt 4. Gold, Silver and Action Pack membership and cloud benefit questions
Opt 5. Gold, Silver and Action Pack Technical presales and advisory services
Opt 6. Product activation
|Where to go for||Membership Level||Description||Additional Information|
|Cloud Services||All levels||Phone 0344 800 6006: Option 1For technical support, Admins should submit their request via the Microsoft Online Portal.||Signature Cloud Support - Partners submitting a technical support request on behalf of your customer, please open this in your own Partner tenant. This ensures you are routed to your dedicated technical support team.|
|On-premise Technical Support||All levelsGold / Silver / Action pack receive 5 incidentsCommunity Partners will need to purchase a PPI (pay-per-incident)||Search for solutions or submit a request online (Click the view or use benefits button). Access ID and Contract ID are required.Phone 0344 800 6006: Option 2||Business Critical support cases can only be raised by phone. Partners without the Business Critical support benefit can purchase 24x7 support incidents. More info.|
|Products & Licensing Questions||All levels||Phone 0344 800 6006: Option 3Licensing support can be provided through your Distributor or CSP Indirect Provider|
|MPN Membership or Program Questions||All levels||Search, ask or submit your questions online: https://mspartner.microsoft.com/en/uk/Pages/Support/get-support.aspxEligible to Gold / Silver / Action Pack Partners only:Phone 0344 800 6006: Option 4|
|Technical Pre-Sales & Advisory Services||Partners with Advisory Hours||Submit a request online (click the view or use benefits button orPhone 0844 800 6006: Option 5||All Partners can buy advisory hours, sold in units of 5 hours at £615 and are valid for 1 year. Email: ptssales\@microsoft.com|
|Product Activation||All levels||Phone 0844 800 6006: Option 6|
|Licensing Consumption Reports||All partners||Consumption reports can be requested from your distributor|