The Road Ahead for CRM

I just have attended a great General CRM session here in the Dallas Convention Center presented by our Microsoft CRM General Managers that discusses the bigger and better business benefits that Microsoft CRM 3.0 customers like Volvo, United Way and Pfizer are already enjoying.

So what is the road for Microsoft CRM?

- Microsoft CRM Mobile (Launch in April)
- Microsoft CRM Partner Hosting Program (available now)
- Microsoft CRM Connectors (beginning now with Dynamics GP)

What can you expect in the next major release of Microsoft CRM?

- Multi-tenancy
- Multi-language (on a single server)
- 2007 Microsoft office system light-up
- Strong focus on delivering software-as-a-service

I will soon have more blogitems about some of these topics described above.