Microsoft Modern Service Management®

A lens intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from legacy, traditional IT models toward easier, more efficient, cost effective and agile service structures.

Multi-Cloud Strategies – Do they work?

We are often asked about our thoughts on multi-cloud, cloud-neutral, and cloud brokerage strategies....

Author: John.M.Clark Date: 10/25/2018

Optimizing Outsourcing with Cloudsourcing

The key to successful “Cloud Sourcing” is to first realize that the type and scope of services, used...

Author: Paul Evert Fijnvandraat Date: 08/23/2018

Do not (just) take care of IT

There are these things in life that one needs to do once a year, that no one likes to do at all. For...

Author: Paul Evert Fijnvandraat Date: 03/22/2018

A Modern Service Management View On Why Office 365 Is So Important

There are so many great reasons for Enterprises to adopt Office 365.  All of the normal...

Author: Carroll Moon Date: 12/13/2017

Don’t Let Your Cloud Project Grow Up To Be A Failure…

I am the luckiest guy in the world.  I get to talk to customers every single day about how to move...

Author: Carroll Moon Date: 11/17/2017

Get out of the way!

Digital Transformation is happening, it’s the new norm. There is a growing group of consumers who...

Author: Paul Evert Fijnvandraat Date: 11/06/2017

Modern Service Management in the Intelligent Cloud

Executive Summary Microsoft’s compelling Intelligent Cloud platform, coupled with our modern...

Author: John.M.Clark Date: 10/08/2017